{"id":35771,"date":"2021-04-08T21:44:15","date_gmt":"2021-04-08T19:44:15","guid":{"rendered":"https:\/\/respondelligent.com\/?page_id=35771"},"modified":"2025-06-17T09:31:54","modified_gmt":"2025-06-17T07:31:54","slug":"case-study-vapiano-oesterreich","status":"publish","type":"page","link":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-oesterreich\/","title":{"rendered":"G\u00e4stefeedback effizient analysiert und beantwortet f\u00fcr VAPIANO \u00d6sterreich"},"content":{"rendered":"

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Executive Summary<\/h3>\n

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VAPIANO \u00d6sterreich betreibt 13 italienische Restaurants im Fast-Casual-Bereich. Sie investieren viel in die G\u00e4stezufriedenheit. Dazu geh\u00f6ren Bewertungen auf bekannten Plattformen und dem eigenen Webshop, wie auch direkte Feedbacks von G\u00e4sten.<\/p>\n

re:spondelligent hat seine L\u00f6sung den Anforderungen von VAPIANO angepasst, um das Reviewmanagement effizienter zu gestalten und ein besseres Verst\u00e4ndnis f\u00fcr G\u00e4ste zu erhalten.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Title” _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” custom_margin=”||21px|||” global_colors_info=”{}”]<\/p>\n

Herausforderungen<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n

W\u00e4hrend COVID-19 haben Liefer- und Take-away-Angebote stark an Bedeutung gewonnen. VAPIANO beliefert seine G\u00e4ste durch verschiedene Partner und betreibt zus\u00e4tzlich einen eigenen Webshop f\u00fcr Take-away-G\u00e4ste. Es ist essentiell die Feedbacks pro Channel zu sammeln und verstehen.<\/p>\n

VAPIANO suchte deshalb eine L\u00f6sung, um wirklich alle Online-Bewertungen zu \u00fcberwachen, analysieren und zu beantworten. Gerade die Integration des eigenen Webshops war zentral, da man hier eine direkte Kommunikation mit dem Gast sicherstellen kann.<\/p>\n

[\/et_pb_text][et_pb_blurb title=”HERUNTERLADEN” url_new_window=”on” use_icon=”on” font_icon=”=||divi||400″ icon_color=”#FFFFFF” image_icon_width=”60px” content_max_width=”250px” icon_color_tablet=”” icon_color_phone=”” icon_color_last_edited=”on|desktop” disabled_on=”on|on|off” module_class=”popup” _builder_version=”4.16″ _module_preset=”default” header_font=”Century Gothic Regular|700|||||||” header_text_align=”center” header_text_color=”#ffffff” body_font=”Century Gothic Regular|600|||||||” body_text_align=”center” body_text_color=”#ffffff” body_font_size=”12px” body_line_height=”1.5em” background_color=”#00b0dc” positioning=”fixed” position_origin_a=”center_right” position_origin_f=”bottom_right” position_origin_r=”bottom_right” vertical_offset=”0px” horizontal_offset=”0px” z_index=”0″ position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” width=”100%” max_width=”250px” overflow-x=”hidden” overflow-y=”visible” custom_margin=”||0px|0px|false|false” custom_padding=”10px|0px|10px|0px|true|true” link_option_url=”https:\/\/respondelligent.com\/wp-content\/uploads\/2021\/04\/Case_Study_Vapiano_DE.pdf” link_option_url_new_window=”on” motion_trigger_start=”bottom” positioning_tablet=”” positioning_phone=”” positioning_last_edited=”on|desktop” overflow-x_tablet=”” overflow-x_phone=”” overflow-x_last_edited=”on|desktop” overflow-y_tablet=”” overflow-y_phone=”” overflow-y_last_edited=”on|desktop” border_radii=”on|5px|5px|5px|5px” border_color_all=”rgba(0,0,0,0)” icon_font_size=”60px” locked=”off” global_colors_info=”{}” overflow-x__hover_enabled=”on|desktop” overflow-x__hover=”visible” overflow-y__hover_enabled=”on|desktop” overflow-y__hover=”visible” font_icon__hover_enabled=”on|hover” icon_color__hover_enabled=”on|hover” icon_color__hover=”#fac405″ font_icon__hover=”=||divi||400″]<\/p>\n

CASE STUDY ALS PDF<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote 1″ module_id=”anzahl” _builder_version=”4.16″ custom_padding=”0px||1px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_5,3_5,1_5″ admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_testimonial author=”Stephi Tacho” job_title=”Marketing & Brand Manager” company_name=”VAPIANO \u00d6sterreich” quote_icon_background_color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” body_font=”Century Gothic Regular||||||||” body_text_color=”#FFFFFF” body_font_size=”18px” author_font=”Century Gothic Regular|700|||||||” author_text_align=”left” author_font_size=”18px” position_font=”Century Gothic Regular||||||||” position_font_size=”18px” company_font=”Century Gothic Regular||||||||” background_color=”#00b0dc” global_colors_info=”{}”]<\/p>\n

\u201cre:spondelligents L\u00f6sung deckt all unsere Bed\u00fcrfnisse ab. Sowohl im Marketing, wie auch im Umgang mit den G\u00e4sten vor Ort. Wir sch\u00e4tzen die Flexibilit\u00e4t und Professionalit\u00e4t von re:spondelligent, vor allem die einfache und schnelle Integration unserer Anforderungen.\u201d<\/em><\/p>\n

[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Solution” module_id=”anzahl” _builder_version=”4.16″ custom_padding=”0px||80px|||” locked=”off” global_colors_info=”{}”][et_pb_row admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n

L\u00f6sung<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n

re:spondelligent konnte VAPIANO eine massgeschneiderte L\u00f6sung offerieren. Diese sammelt und analysiert nicht nur Bewertungen der grossen Plattformen und von Lieferdiensten, sondern auch die des Webshops. Via E-Mail-Integration k\u00f6nnen diese Bewertungen sogar direkt aus der App von re:spondelligent beantwortet werden.<\/p>\n

Ausserdem kann das Team von VAPIANO direkte G\u00e4stefeedbacks, zum Beispiel via E-Mail oder Telefon, bei re:spondelligent erfassen. So werden auch diese Feedbacks quantitativ und qualitativ analysiert.<\/p>\n

VAPIANO verwendet re:spondelligents L\u00f6sung Seit Januar 2021.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Title” _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n

Vorteile<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n

VAPIANOs Team verpasst nicht nur keine Bewertung, sondern kann diese auch viel effizienter managen. Das spart Zeit. Ausserdem gewinnt VAPIANO ein ganzheitlicheres Bild seiner G\u00e4ste und daraus wichtige Insights. Mit nur einem Klick k\u00f6nnen Entwicklungen und Trends f\u00fcr eine Periode analysiert und verglichen werden.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.14.1″ background_color=”rgba(0,176,220,0.79)” custom_margin=”20px||-20px||false|false” custom_padding=”0|0px|0|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”” top_divider_style=”waves2″ top_divider_color=”#ffffff” top_divider_height=”28px” global_module=”39645″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ custom_padding=”0|0px|0px|0px|false|false” custom_padding_tablet=”||30px” custom_padding_phone=”||30px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2022\/04\/tablet-categories-app.png” alt=”Screenshot tablet categories” title_text=”tablet-categories-app” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”70%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”center” custom_margin=”-44px||20px|-30px|false|false” custom_margin_tablet=”-40px|||100px” custom_margin_phone=”-40px|||70px” custom_margin_last_edited=”on|desktop” z_index_tablet=”500″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/app.respondelligent.com\/de\/register” button_text=”GRATIS TEST” _builder_version=”4.16″ _module_preset=”8eb0b7cd-0b66-4877-a409-81bfea4a872b” custom_margin_phone=”30px||0px||false|false” global_colors_info=”{}” button_text__hover_enabled=”on|hover” button_text__hover=”2 WOCHEN”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/calendar.app.google\/HrrvmgBjZmWy32TM9″ button_text=”LIVE DEMO” button_alignment=”left” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|desktop” _builder_version=”4.21.0″ button_bg_color=”#fac405″ button_border_color=”#FFFFFF” button_border_radius=”100″ button_font=”Century Gothic Regular||||||||” button_icon=”||fa||900″ custom_margin=”43px||10px||false|false” custom_margin_tablet=”30px||30px||true” custom_margin_phone=”30px||30px||false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”||0px” custom_padding_last_edited=”on|desktop” button_letter_spacing_tablet=”” button_letter_spacing_phone=”” button_letter_spacing_last_edited=”on|phone” global_colors_info=”{}” button_text__hover_enabled=”on|hover” button_text__hover=”15 MIN & GRATIS”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f4f4f4″ saved_tabs=”all” global_colors_info=”{}” global_module=”47894″ theme_builder_area=”post_content”][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Ziele<\/h3>\n

Review Monitoring<\/a><\/p>\n

Review Analytics<\/a><\/p>\n

Review Responding<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Top Funktionen<\/h3>\n

re:Score<\/a><\/p>\n

Review Widgets<\/a><\/p>\n

Benchmarking<\/a><\/p>\n

Antwortvorlagen<\/a><\/p>\n

KI-Antworten<\/a><\/p>\n

Zertifikate<\/a><\/p>\n

\u00d6ffnungszeiten<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Kunden<\/h3>\n

Restaurantgruppen<\/a><\/p>\n

Einzelrestaurants<\/a><\/p>\n

Hotel-Restaurants<\/a><\/p>\n

Hotels<\/a><\/p>\n

Campings<\/a><\/p>\n

Ladenketten<\/a><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”IWTR” _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

IWantTo.Review<\/h3>\n

Zur \u00dcbersicht<\/a><\/p>\n

aleno-Integration<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Ressourcen<\/h3>\n

Studien<\/a><\/p>\n

Kundengeschichten<\/a><\/p>\n

Interviews<\/a><\/p>\n

Anleitungen<\/a><\/p>\n

Ratgeber<\/a><\/p>\n

Product Updates<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Firma<\/h3>\n

\u00dcber uns<\/a><\/p>\n

Preise<\/a><\/p>\n

Career<\/a><\/p>\n

Referral<\/a><\/p>\n

Legal <\/a><\/p>\n

Media<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_font_size=”17px” text_line_height=”1.6em” text_line_height_last_edited=”off|desktop” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Firmensitz:<\/h3>\n

re:spondelligent LLC
<\/a>B\u00fcelstrasse 8
6442 Gersau
Schweiz<\/p>\n

\u2706\u00a0+41 41 588 16 62<\/a><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/respondelligent.com\/en\/contact\/” button_text=”Kontakt” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” button_bg_color=”#00b0dc” button_border_color=”#00b0dc” button_border_radius=”6px” button_font=”Century Gothic Regular|600|||||||” button_icon=”||divi||400″ button_border_color_tablet=”#00b0dc” button_border_color_phone=”#00b0dc” button_border_color_last_edited=”on|desktop” box_shadow_style=”none” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”#00b0dc” background_layout__hover_enabled=”on|desktop” background_layout__hover=”light” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#00b0dc” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” custom_margin_tablet=”10px||||false|false” custom_margin_phone=”10px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_divider color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” min_height=”13px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#000000″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

All rights reserved re:spondelligent GmbH, Schweiz<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_social_media_follow icon_color=”rgba(0,0,0,0)” use_icon_font_size=”on” icon_font_size=”18px” _builder_version=”4.16″ _module_preset=”default” text_orientation=”right” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/respondelligent\/” icon_color=”#3b5998″ _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|hover” filter_saturate__hover=”200%” theme_builder_area=”post_content” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” url=”https:\/\/twitter.com\/respondelligent\/” icon_color=”#00acee” _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” filter_brightness=”65%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|desktop” filter_saturate__hover=”200%” filter_brightness__hover_enabled=”on|hover” filter_brightness__hover=”100%” theme_builder_area=”post_content” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”linkedin” url=”https:\/\/www.linkedin.com\/company\/11070595\/” icon_color=”#0e76a8 ” _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” filter_brightness=”82%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|hover” filter_saturate__hover=”200%” filter_brightness__hover_enabled=”on|hover” filter_brightness__hover=”100%” theme_builder_area=”post_content” follow_button=”off” url_new_window=”on”]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”youtube” url=”https:\/\/www.youtube.com\/channel\/UC5viYqQBWs0dDcQyUiwXwdw\/” icon_color=”#c4302b” _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|hover” filter_saturate__hover=”200%” theme_builder_area=”post_content” follow_button=”off” url_new_window=”on”]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

re:spondelligent hat VAPIANO \u00d6sterreich eine massgeschneiderte L\u00f6sung offeriert, um das Reviewmanagement effizienter zu gestalten.<\/p>\n","protected":false},"author":2,"featured_media":35791,"parent":33254,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

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Executive Summary<\/h3>

[\/et_pb_text][et_pb_text _builder_version=\"4.9.2\" text_font=\"Century Gothic Regular||||||||\" text_text_color=\"#000000\" text_font_size=\"16px\"]<\/p>

VAPIANO Austria is a chain of Italian fast-casual restaurants. With 13 locations in Austria, they invest a lot of resources in taking care of customer feedback which they collect across different review platforms, in their own webshop and directly from guests via phone and mail.<\/p>

re:spondelligent has tailored its solution to capture all relevant guest feedback and make VAPIANO\u2019s review management process more efficient and insightful.<\/p>

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CASE STUDY AS PDF<\/p>

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Challenges\" module_id=\"anzahl\" _builder_version=\"4.4.3\" custom_padding=\"0px||1px|||\" locked=\"off\"][et_pb_row column_structure=\"1_5,3_5,1_5\" admin_label=\"Zeile\" module_id=\"anzahl-bewertungen\" _builder_version=\"4.4.3\" custom_padding=\"||0px|||\"][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][et_pb_column type=\"3_5\" _builder_version=\"4.4.1\"][et_pb_text admin_label=\"Title\" _builder_version=\"4.9.2\" header_3_font=\"Century Gothic Regular|700|||||||\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"22px\" header_2_font_size_last_edited=\"on|phone\"]<\/p>

Challenges<\/h3>

[\/et_pb_text][et_pb_text _builder_version=\"4.9.2\" text_font=\"Century Gothic Regular||||||||\" text_text_color=\"#000000\" text_font_size=\"16px\"]<\/p>

During the COVID-19 pandemic, we have seen a big spike in food takeaway and delivery. As a result, the delivery platforms have gained importance for restaurants. VAPIANO offers delivery through local partners and operates their own takeaway webshop on their website. Therefore, it was essential to collect and manage customer feedback across all the channels.<\/p>

VAPIANO was looking for a holistic solution that allows monitoring, analyzing, and responding to guest reviews from multiple sources. The challenge was to integrate customer feedback left in their webshop and during direct communication with guests.<\/p>

[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Quote 1\" module_id=\"anzahl\" _builder_version=\"4.4.3\" custom_padding=\"0px||1px|||\" locked=\"off\"][et_pb_row column_structure=\"1_5,3_5,1_5\" admin_label=\"Zeile\" module_id=\"anzahl-bewertungen\" _builder_version=\"4.4.3\" custom_padding=\"||0px|||\"][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][et_pb_column type=\"3_5\" _builder_version=\"4.4.1\"][et_pb_testimonial author=\"Stephi Tacho\" job_title=\"Marketing & Brand Manager\" company_name=\"VAPIANO Austria\" quote_icon_background_color=\"#FFFFFF\" _builder_version=\"4.9.2\" _module_preset=\"default\" body_font=\"Century Gothic Regular||||||||\" body_text_color=\"#FFFFFF\" body_font_size=\"18px\" author_font=\"Century Gothic Regular|700|||||||\" author_text_align=\"left\" author_font_size=\"18px\" position_font=\"Century Gothic Regular||||||||\" position_font_size=\"18px\" company_font=\"Century Gothic Regular||||||||\" background_color=\"#00b0dc\"]<\/p>

\u201cre:spondelligent\u2019s solution could not better meet our needs. It's a big win for us in marketing but also for the operational teams interacting directly with our guests in the restaurants. We appreciate the flexibility and professionalism of respondelligent's team and the fast and easy implementation\u201d.<\/em><\/p>

[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Solution\" module_id=\"anzahl\" _builder_version=\"4.4.3\" custom_padding=\"0px||1px|||\" locked=\"off\"][et_pb_row column_structure=\"1_5,3_5,1_5\" admin_label=\"Zeile\" module_id=\"anzahl-bewertungen\" _builder_version=\"4.4.3\" custom_padding=\"||0px|||\"][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][et_pb_column type=\"3_5\" _builder_version=\"4.4.1\"][et_pb_text admin_label=\"Title\" _builder_version=\"4.9.2\" header_3_font=\"Century Gothic Regular|700|||||||\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"22px\" header_2_font_size_last_edited=\"on|phone\"]<\/p>

Solution offered<\/h3>

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re:spondelligent has developed an advanced technical solution tailored to VAPIANO\u2019s needs. Apart from collecting and responding to reviews from the major review sites and delivery platforms, it has integration to VAPIANO\u2019s webshop, which allows collecting reviews of takeaway customers and responding to them directly in the app. The response then generates an email to the customer within a pre-defined template. Moreover, VAPIANO\u2019s team is able to add customer feedback received by email or phone to the re:spondelligent\u2019s app. This way it can be saved and integrated into the content analysis.<\/p>

VAPIANO Austria has been using re:spondelligent\u2019s online review management software since January 2021.<\/p>

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Benefits of the Solution<\/h3>

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VAPIANO\u2019s team is managing their online reviews more efficiently. This has freed up a lot of time. Furthermore, the understanding of guests became more holistic and insightful as the team can monitor the development over time in just one click.<\/p>

[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Link to Success Stories\" module_id=\"anzahl\" _builder_version=\"4.9.2\" custom_padding=\"0px||50px||false|false\" locked=\"off\"][et_pb_row column_structure=\"1_5,3_5,1_5\" admin_label=\"Zeile\" module_id=\"anzahl-bewertungen\" _builder_version=\"4.4.3\" custom_padding=\"||0px|||\"][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][et_pb_column type=\"3_5\" _builder_version=\"4.4.1\"][et_pb_text _builder_version=\"4.9.2\" text_font=\"Century Gothic Regular||||||||\" text_text_color=\"#000000\" text_font_size=\"18px\" link_text_color=\"#00b0dc\" link_font_size=\"18px\" link_text_color__hover_enabled=\"on|hover\" link_text_color__hover=\"#fac405\"]<\/p>

See all Success Stories<\/a><\/p>

[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.4.1\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.4.3\" background_color=\"#00B0DC\" min_height=\"128px\" custom_padding=\"||0px|||\"][et_pb_row column_structure=\"1_3,1_3,1_3\" custom_padding_last_edited=\"on|desktop\" _builder_version=\"4.4.3\" min_height=\"92px\" custom_padding=\"||0px|30px|false|false\" custom_padding_tablet=\"||20px|0px|false|false\" custom_padding_phone=\"||0px||false|false\"][et_pb_column type=\"1_3\" _builder_version=\"4.4.3\"][et_pb_image src=\"https:\/\/respondelligent.com\/wp-content\/uploads\/2019\/04\/tablet-dashboard.png\" align=\"center\" align_tablet=\"\" align_phone=\"\" align_last_edited=\"on|desktop\" _builder_version=\"4.4.3\" custom_margin=\"-100px|||-40px|false|false\" custom_margin_tablet=\"-30px|||0px|false|false\" custom_margin_phone=\"|0px|||false|false\" custom_margin_last_edited=\"on|desktop\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.4.3\"][et_pb_text _builder_version=\"4.4.9\" text_font=\"Century Gothic Regular|800|||||||\" text_text_color=\"#ffffff\" text_font_size=\"20px\" text_orientation=\"center\" custom_margin=\"-30px|||-40px|false|false\" custom_margin_tablet=\"0px|||0px|false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"0px|||||\"]<\/p>

Try re:spondelligent app for 1 month for free. No credit card required.\u00a0<\/p>

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