{"id":49767,"date":"2025-11-24T09:59:01","date_gmt":"2025-11-24T08:59:01","guid":{"rendered":"https:\/\/respondelligent.com\/success-stories\/wie-vapiano-die-bewertungen-und-das-rezensionvolumen-an-ueber-155-standorten-steigerte\/"},"modified":"2025-11-25T07:20:54","modified_gmt":"2025-11-25T06:20:54","slug":"case-study-vapiano-global","status":"publish","type":"page","link":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/","title":{"rendered":"Wie Vapiano Bewertungen und Review-Volumen an \u00fcber 155 Standorten steigern konnte"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Option 1″ _builder_version=”4.27.4″ _module_preset=”default” z_index=”9999999999″ custom_padding=”0px||0px||false|false” sticky_position=”top” custom_css_free_form=”selector ||||.dsm_mega_menu_0_tb_header .dsm-mega-menu-container:not(.mobile-menu) .dsm-root-menu .dsm-mega-menu-item:not(.dsm-native-menu) .dsm-submenu-container {|| padding-top: 40px;||}||||\/*||.dsm_mega_menu_0_tb_header .dsm-mega-menu-container:not(.mobile-menu) .dsm-root-menu .dsm-mega-menu-item:not(.dsm-native-menu) .dsm-submenu-container {|| top: 55px;||}||*\/||||selector .dsm-mega-menu-container:not(.mobile-menu) .dsm-root-menu .dsm_mega_menu_child_0_tb_header.dsm-mega-menu-item:not(.dsm-native-menu) .dsm-submenu-container .dsm-submenu-inner-container {|| height: 600px;||}” global_module=”48300″ global_colors_info=”{}”][et_pb_row admin_label=”Menu 1″ _builder_version=”4.27.4″ _module_preset=”default” z_index=”999999″ width=”85%” max_width=”100%” custom_margin=”||||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_menu menu_id=”94″ active_link_color=”#000000″ active_link_color_last_edited=”off|desktop” disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” menu_font=”Century Gothic Regular|300||||||#000000|” menu_text_color=”#000000″ menu_line_height=”0em” text_orientation=”right” custom_margin=”||||false|false” custom_padding=”20px||0px||false|false” global_colors_info=”{}” active_link_color__hover_enabled=”on|hover” active_link_color__hover=”#fac405″ menu_text_color__hover_enabled=”on|hover” menu_text_color__hover=”#fac405″][\/et_pb_menu][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ admin_label=”Menu 2″ _builder_version=”4.27.4″ _module_preset=”default” z_index=”999999″ width=”85%” width_tablet=”86%” width_last_edited=”off|desktop” max_width=”100%” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][dsm_mega_menu dsm_dropdown_animation=”fadeIn” dsm_mobile_trigger=”item” dsm_logo=”https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/01\/Final.png” dsm_logo_url=”https:\/\/respondelligent.com\/de\/” dsm_logo_width=”16vw” dsm_alignment=”justified” dsm_mobile_item_alignment=”left” dsm_menu_item_padding=”||||false|false” dsm_width=”fullwidth” dsm_dropdown_duration=”1000ms” dsm_dropdown_bg_color=”RGBA(255,255,255,0)” dsm_dropdown_margin=”||||false|false” dsm_dropdown_padding=”||||false|false” dsm_mobile_container_alignment=”left” dsm_mobile_container_bg_color=”#ffffff” dsm_logo_width_tablet=”30vw” dsm_logo_width_phone=”50vw” dsm_logo_width_last_edited=”on|desktop” dsm_logo_height_last_edited=”off|desktop” dsm_show_arrow_last_edited=”off|desktop” _builder_version=”4.27.4″ _module_preset=”default” dsm_menu_text_font=”Century Gothic Regular|600||on|||||” dsm_menu_text_letter_spacing=”3px” background_color=”RGBA(255,255,255,0)” custom_padding=”0px||||false|false” custom_padding_tablet=”0px|||20px|false|false” custom_padding_phone=”0px|||20px|false|false” custom_padding_last_edited=”off|desktop” dsm_menu_text_font_size_last_edited=”off|desktop” border_width_all_dsm_logo_border=”0px” global_colors_info=”{}” background__hover_enabled=”off|hover” background_color__hover=”RGBA(255,255,255,0)” background_enable_color__hover=”on”][dsm_mega_menu_child dsm_menu_label=”Produkte” dsm_content_type=”divi_layout” dsm_library_layout=”45730|1″ dsm_width=”container” dsm_dropdown_margin=”||||false|false” dsm_dropdown_padding=”||||false|false” dsm_menu_item_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” dsm_menu_text_font_size_tablet=”” dsm_menu_text_font_size_phone=”” dsm_menu_text_font_size_last_edited=”on|desktop” dsm_menu_text_letter_spacing_tablet=”” dsm_menu_text_letter_spacing_phone=”” dsm_menu_text_letter_spacing_last_edited=”on|desktop” dsm_menu_text_line_height_tablet=”” dsm_menu_text_line_height_phone=”1em” dsm_menu_text_line_height_last_edited=”on|phone” border_radii_dsm_dropdown_border=”on|0px|0px|0px|0px” global_colors_info=”{}”][\/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Kunden” dsm_content_type=”divi_layout” dsm_library_layout=”46463|1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Preise” dsm_link=”https:\/\/respondelligent.com\/de\/pricing\/” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Ressourcen” dsm_content_type=”divi_layout” dsm_library_layout=”46486|1″ dsm_dropdown_height_tablet=”” dsm_dropdown_height_phone=”” dsm_dropdown_height_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_mega_menu_child][dsm_mega_menu_child _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”DEMO BUCHEN” dsm_link=”https:\/\/calendar.app.google\/JTanNAKD4SqRpxFs8″ dsm_menu_item_color=”#FFFFFF” dsm_menu_item_bg_color=”#fac405″ dsm_menu_item_margin=”||||false|false” dsm_menu_item_padding=”10px|10px|10px|10px|true|true” _builder_version=”4.27.4″ _module_preset=”default” dsm_menu_text_font=”Century Gothic Regular|700||on|||||” dsm_menu_text_text_align=”center” dsm_menu_text_font_size=”16px” dsm_menu_text_letter_spacing=”3px” dsm_menu_text_line_height=”1em” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#fac405″ border_radii_dsm_menu_item_border=”on|10px|10px|10px|10px” border_width_all_dsm_menu_item_border=”2px” border_color_all_dsm_menu_item_border=”#fac405″ global_colors_info=”{}” dsm_menu_item_color__hover_enabled=”on|hover” dsm_menu_item_color__hover=”#fac405″ dsm_menu_item_bg_color__hover_enabled=”on|hover” dsm_menu_item_bg_color__hover=”#FFFFFF”][\/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”GRATIS TEST” dsm_link=”https:\/\/app.respondelligent.com\/de\/register” dsm_menu_item_color=”#fac405″ dsm_menu_item_bg_color=”#FFFFFF” dsm_menu_item_margin=”||||false|false” dsm_menu_item_padding=”10px|10px|10px|10px|true|true” _builder_version=”4.27.4″ _module_preset=”default” dsm_menu_text_font=”Century Gothic Regular|700||on|||||” dsm_menu_text_text_align=”center” dsm_menu_text_font_size=”16px” dsm_menu_text_letter_spacing=”3px” dsm_menu_text_line_height=”1em” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#fac405″ border_radii_dsm_menu_item_border=”on|10px|10px|10px|10px” border_width_all_dsm_menu_item_border=”2px” border_color_all_dsm_menu_item_border=”#fac405″ global_colors_info=”{}” dsm_menu_item_bg_color__hover=”#fac405″ dsm_menu_item_bg_color__hover_enabled=”on|hover” dsm_menu_item_color__hover=”#FFFFFF” dsm_menu_item_color__hover_enabled=”on|hover”][\/dsm_mega_menu_child][dsm_mega_menu_child dsm_content_type=”native_menu” dsm_native_menu=”99″ dsm_use_image_icon=”on” dsm_use_icon=”on” font_icon=”||fa||900″ dsm_image_icon_alignment=”right” dsm_icon_font_size=”18px” dsm_icon_color=”#fac405″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” dsm_submenu_color__hover_enabled=”on|hover” dsm_submenu_color__hover=”#fac405″][\/dsm_mega_menu_child][\/dsm_mega_menu][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”3 Color Stripe” _builder_version=”4.27.4″ _module_preset=”default” z_index=”3″ width=”100%” max_width=”100%” custom_margin=”0px||0px||true|false” custom_padding=”0vw|0px|0vw|0px|true|false” custom_css_main_element=”display: flex” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#fac405″ height=”10px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#03d090″ height=”10px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#00b0dc” height=”10px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ make_equal=”on” use_custom_gutter=”on” gutter_width=”1″ specialty=”on” bg_img_1=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” background_size_1=”cover” padding_top_1=”0px” padding_top_2=”40px” padding_bottom_1=”0px” padding_bottom_2=”0px” padding_top_bottom_link_1=”true” padding_top_bottom_link_2=”false” padding_left_right_link_1=”false” padding_left_right_link_2=”false” admin_label=”Sektion” _builder_version=”4.16″ _dynamic_attributes=”bg_img_1″ width=”80%” max_width=”1080px” module_alignment=”center” inner_width=”100%” inner_max_width=”none” custom_margin=”80px||20px||false|false” custom_margin_tablet=”40px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px|||” border_radii=”on|16px|16px|16px|16px” box_shadow_style=”preset1″ box_shadow_blur=”60px” box_shadow_spread=”10px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.16″ custom_margin=”||-14px||false|false” custom_margin_tablet=”||-14px||false|false” custom_margin_phone=”||4px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|40px||40px|false|true” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _dynamic_attributes=”content” _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” header_font=”|700|||||||” header_text_color=”#000000″ header_font_size=”47px” header_line_height=”1.2em” custom_margin=”||8px||false|false” custom_margin_tablet=”||8px||false|false” custom_margin_phone=”||8px||false|false” custom_margin_last_edited=”on|tablet” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IiJ9fQ==@[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”|500|||||||” text_text_color=”#6d7c90″ text_font_size=”18px” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px||false|false” custom_padding_tablet=”||25px||false|false” custom_padding_phone=”||25px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”]Vapiano Global<\/span>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ background_color=”rgba(102,102,102,0.22)” background_color_gradient_direction=”165deg” background_color_gradient_start=”rgba(0,176,220,0.71)” background_color_gradient_end=”#f4f4f4″ custom_padding=”16px|24px|16px|40px|true|false” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ custom_padding=”8px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” text_font=”Century Gothic Regular||||||||” text_letter_spacing=”1px” text_line_height=”1.7em” header_4_text_color=”#686868″ global_colors_info=”{}”]<\/p>\n

CASE STUDY<\/h4>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Executive summary” module_id=”anzahl” _builder_version=”4.16″ custom_padding=”0px||1px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_testimonial author=”Anne van Hemert” job_title=”International Marketing Manager” company_name=”Vapiano V-HUB international s.r.o.” portrait_url=”https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/06\/Anne_van_Hemert_Vapiano.jpeg” quote_icon=”off” _builder_version=”4.27.4″ _module_preset=”default” body_font=”|700|||||||” body_font_size=”20px” author_font_size=”16px” author_line_height=”1.7em” position_font_size=”16px” company_font_size=”16px” background_enable_color=”off” use_background_color=”off” sticky_position=”top” sticky_offset_top=”30px” sticky_limit_bottom=”row” background_last_edited=”on|desktop” sticky_position_tablet=”none” sticky_position_phone=”none” sticky_position_last_edited=”on|desktop” border_color_all=”#8C8C8C” border_width_top=”1px” border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

“Dank der Zusammenarbeit mit re:spondelligent konnten wir unser globales Reputationsmanagement grundlegend ver\u00e4ndern. Bereits nach nur 12 Monaten konnten wir bemerkenswerte Verbesserungen in unserer gesamten Kette verzeichnen \u2013 von steigenden Sternebewertungen in wichtigen M\u00e4rkten bis hin zu einem deutlichen Wachstum des Review-Volumens.<\/span><\/p>\n

re:spondelligent hat uns dabei unterst\u00fctzt, unsere Abl\u00e4ufe zu optimieren. Wir konnten die Antwortraten in den meisten L\u00e4ndern steigern, und unsere durchschnittliche Antwortzeit hat sich um 37\u202f% verk\u00fcrzt. F\u00fcr eine Marke, die in 32 L\u00e4ndern t\u00e4tig ist, war es ein echter Wendepunkt, eine umfassende zentrale Kontrolle zu haben und gleichzeitig die Relevanz in den lokalen M\u00e4rkten zu bewahren.”<\/span><\/p>\n

[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Problem” use_icon=”on” font_icon=”||divi||400″ icon_color=”#00b0dc” icon_placement=”left” admin_label=”Problem” _builder_version=”4.27.4″ _module_preset=”_initial” header_level=”h3″ body_font=”Century Gothic Regular||||||||” body_font_size=”1.12rem” body_line_height=”1.38rem” body_font_size_tablet=”1rem” body_font_size_phone=”1rem” body_font_size_last_edited=”on|desktop” body_line_height_tablet=”1.25rem” body_line_height_phone=”1.25rem” body_line_height_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Als globales Unternehmen mit \u00fcber 155 Standorten in 32 L\u00e4ndern sah sich Vapiano erheblichen Leistungsschwankungen gegen\u00fcber, wobei die Bewertungen an den bestperformenden Standorten bei \u00fcber 4,5 Sternen lagen, w\u00e4hrend sie an weniger erfolgreichen Standorten auf 3,5 Sterne oder darunter sanken.<\/p>\n

F\u00fcr das Management bestand die Hauptaufgabe darin, die globale Leistung effektiv zu \u00fcberwachen, gen\u00fcgend Einblicke zu gewinnen, um die Ursachen von Problemen zu erkennen, und einen klaren Ablauf zu etablieren, um negatives Feedback zu verfolgen, Anliegen weiterzuleiten und mit den lokalen Teams nachzuverfolgen.<\/p>\n

Gleichzeitig standen die lokalen Teams vor der Herausforderung, die globalen Markenstandards einzuhalten, sich an unterschiedliche Marktpr\u00e4ferenzen anzupassen und gleichzeitig eine konsistente Bearbeitung von Bewertungen in verschiedenen kulturellen Kontexten sicherzustellen.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Ziel” use_icon=”on” font_icon=”||fa||900″ icon_color=”#fac405″ icon_placement=”left” disabled_on=”off|off|off” admin_label=”Goal” _builder_version=”4.27.4″ _module_preset=”_initial” header_level=”h3″ body_font=”Century Gothic Regular||||||||” body_font_size=”1.12rem” body_line_height=”1.38rem” body_font_size_tablet=”1rem” body_font_size_phone=”1rem” body_font_size_last_edited=”on|desktop” body_line_height_tablet=”1.25rem” body_line_height_phone=”1.25rem” body_line_height_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Vapianos Hauptziel war es, das Bewertungsmanagement von einem fragmentierten, reaktiven Prozess in ein einheitliches, proaktives System zu verwandeln, das einerseits eine zentrale globale Kontrolle erm\u00f6glicht und andererseits den lokalen Teams umsetzbare Einblicke bietet, um die Marken\u00adkonsistenz zu wahren und operative Verbesserungen in ihrem internationalen Netzwerk voranzutreiben.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Massnahmen” use_icon=”on” font_icon=”||fa||900″ icon_color=”#03d090″ icon_placement=”left” admin_label=”Solution & Results” _builder_version=”4.27.4″ _module_preset=”_initial” header_level=”h3″ body_font=”Century Gothic Regular||||||||” body_font_size=”1.12rem” body_line_height=”1.38rem” body_font_size_tablet=”1rem” body_font_size_phone=”1rem” body_font_size_last_edited=”on|desktop” body_line_height_tablet=”1.25rem” body_line_height_phone=”1.25rem” body_line_height_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Um diese Ziele zu erreichen, implementierte re:spondelligent eine umfassende L\u00f6sung, die auf Vapianos globale Aktivit\u00e4ten zugeschnitten ist, und dazu geh\u00f6rt unter anderem:<\/p>\n

IWantTo.Review<\/strong> f\u00fcr die proaktive Sammlung von Bewertungen und ein intelligentes Antwortmanagement.<\/p>\n

Ein automatisiertes System zur Beantwortung von Bewertungen<\/strong>, das die Antwortraten erh\u00f6ht und die durchschnittliche Antwortzeit verk\u00fcrzt, w\u00e4hrend gleichzeitig die globalen Markenstandards eingehalten werden.<\/p>\n

Ein zentrales \u00dcberwachungssystem<\/strong> \u2013 von anpassbaren Performance-Dashboards bis hin zu flexiblen E-Mail-Benachrichtigungen mit detaillierten \u00dcbersichten, konfigurierbar f\u00fcr verschiedene Benutzertypen.<\/p>\n

Ein Fr\u00fchwarnsystem<\/strong> \u2013 schwellenwertbasiertes KPI-Monitoring, das automatische Benachrichtigungen ausl\u00f6st, sobald kritische Werte erreicht werden.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Key Results” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” admin_label=”Row” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_margin_tablet=”10px||||false|false” custom_margin_phone=”10px||10px||true|false” custom_margin_last_edited=”on|tablet” custom_padding=”80px|70px|80px|70px|true|true” custom_padding_tablet=”80px|70px|80px|70px|true|true” custom_padding_phone=”80px|40px|80px|40px|true|true” border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset2″ box_shadow_blur=”15px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” ol_font=”Century Gothic Regular|700|||||||” ol_text_color=”#00b0dc” ol_font_size=”16px” header_4_text_color=”#00b0dc” global_colors_info=”{}”]<\/p>\n

Ergebnisse<\/h3>\n

Steigerung der durchschnittlichen Sternebewertung<\/h4>\n

Nach einem Jahr der Zusammenarbeit mit re:spondelligent konnte Vapiano eine durchschnittliche Steigerung der Sternebewertung um 0,05 Sterne \u00fcber alle globalen Standorte hinweg erzielen. Besondere Erfolgsgeschichten sind Vapiano UK und Vapiano Frankreich, die jeweils eine beeindruckende Steigerung um 0,5 Sterne <\/strong>verzeichnen konnten. Vapiano Australien und Vapiano Kuwait folgten knapp dahinter, beide mit einer Verbesserung um 0,4 Sterne. Weitere L\u00e4nder \u2013 \u00d6sterreich, Deutschland, die Niederlande, die Schweiz und Spanien \u2013 verzeichneten wertvolle Zuw\u00e4chse von 0,1 bis 0,2 Sternen. Solche Verbesserungen der Sternebewertungen st\u00e4rken das Vertrauen der Kunden und f\u00fchren zu mehr Restaurantbesuchen.<\/span><\/p>\n

Steigerung der Anzahl an Bewertungen<\/h4>\n

Die Gesamtzahl der Bewertungen stieg im Durchschnitt in allen L\u00e4ndern um 15\u202f%, wobei die gr\u00f6ssten Zuw\u00e4chse in der Schweiz und in Chile mit jeweils +69\u202f%<\/strong> zu verzeichnen waren, gefolgt von Frankreich (+58\u202f%), dem Vereinigten K\u00f6nigreich (+36,4\u202f%) sowie den Niederlanden und \u00d6sterreich (+29\u202f%). Dieses Wachstum wurde stark durch die IWantTo.Review-Funktion unterst\u00fctzt, die es erleichtert, G\u00e4stefeedback \u00fcber individuell gestaltbare Landingpages anzufordern.<\/span><\/p>\n

Verbesserungen bei Antwortrate und durchschnittlicher Antwortzeit<\/h4>\n

Die durchschnittliche Antwortrate stieg deutlich von 70\u202f% auf 89\u202f%, wobei die meisten L\u00e4nder eine starke Verbesserung verzeichneten. Mehrere M\u00e4rkte \u2013 darunter Tschechien, Estland, Finnland, Deutschland, Kuwait, Lettland, Litauen, R\u00e9union, die Schweiz, Spanien, die VAE und das Vereinigte K\u00f6nigreich \u2013 erreichten nahezu 100\u202f% Antwortraten<\/strong>.<\/span><\/p>\n

Gleichzeitig verk\u00fcrzte sich die durchschnittliche Antwortzeit um 37\u202f%<\/strong>. In L\u00e4ndern, in denen die Teams bereits vor der Nutzung der Plattform auf Bewertungen reagierten, sank die durchschnittliche Antwortzeit um mindestens einen ganzen Tag. In neuen M\u00e4rkten oder in solchen, die zuvor weniger aktiv waren, konnten die Teams Best Practices schnell \u00fcbernehmen und ihre Antwortzeit auf nur noch zwei Tage verk\u00fcrzen. Schnelle Antworten auf Bewertungen st\u00e4rken die Beziehung zu den G\u00e4sten und zeigen Professionalit\u00e4t, Sorgfalt und Verantwortungsbewusstsein \u2013 wichtige Faktoren f\u00fcr Ruf und Kundentreue.<\/span><\/p>\n

Verbesserung des Online-Reputationsscores (re:Score)<\/h4>\n

Der re:Score<\/a>, eine objektive Kennzahl zur Messung der Online-Markenwahrnehmung auf einer Skala von 1 bis 100, stieg im Durchschnitt in allen L\u00e4ndern um 1,7 Punkte. Auch wenn die einzelnen Bewertungen je nach Markt unterschiedlich ausfallen, verzeichneten die meisten L\u00e4nder eine positive Entwicklung. Besondere Zuw\u00e4chse verzeichneten die Niederlande<\/strong> mit einer Steigerung um 12,2 Punkte<\/strong>, dicht gefolgt von Frankreich (+12,1),<\/strong> Kuwait (+9,3)<\/strong>, dem Vereinigten K\u00f6nigreich (+7,6)<\/strong> und Australien (+7,5)<\/strong>, was die wachsende St\u00e4rke von Vapianos digitaler Reputation deutlich zeigt<\/span><\/p>\n

Auswirkungen auf den Umsatz<\/h4>\n

Eine Steigerung der Sternebewertungen steht in engem Zusammenhang mit Umsatzwachstum, wobei eine Verbesserung um 0,5 Sterne pro Standort typischerweise einen Anstieg von 5\u20139\u202f% zur Folge hat. Der 15\u202f%ige Anstieg der Bewertungen zeigt ausserdem ein h\u00f6heres Customer Engagement, was die Sichtbarkeit in Suchergebnissen und die Klickraten erh\u00f6ht und so den Umsatz weiter ankurbelt.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote” _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin_tablet=”80px||20px||false|false” custom_margin_phone=”10px||10px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”15px||15px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” text_orientation=”center” module_alignment=”center” min_height=”81.9px” global_colors_info=”{}”]<\/p>\n

“Was re:spondelligent besonders macht, ist, dass es sich an unsere komplexen Anforderungen anpasst. Fr\u00fcher war es schwierig, Bewertungen in verschiedenen Sprachen und Kulturen zu verwalten. Jetzt werden die KI-Antworten an unsere Markenstimme angepasst, die Vorlagen richten sich nach Sprache und Sternebewertung, und die Sentiment-Analyse zeigt uns Muster, die wir sonst nie erkannt h\u00e4tten. Die w\u00f6chentlichen und monatlichen Berichte halten alle auf dem Laufenden, ohne uns mit Daten zu \u00fcberfluten. Hochentwickelte Technologie, einfach f\u00fcr den Alltag.”<\/strong><\/h3>\n

Anne van Hemert, International Marketing Manager
\n<\/em>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Key Features” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n

Die von re:spondelligent angebotene L\u00f6sung war umfassend und entwickelte sich kontinuierlich weiter, angepasst an die Bed\u00fcrfnisse des Kunden. Die Nutzung der wichtigsten Funktionen von re:spondelligent half Vapiano, Verbesserungen zu erzielen, die \u00fcber h\u00f6here Online-Bewertungen hinausgehen, mit messbaren Vorteilen f\u00fcr Umsatzwachstum, operative Effizienz und langfristige Kundentreue.<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font_size=”16px” header_4_font=”Century Gothic Regular|700|||||||” global_colors_info=”{}”]<\/p>\n

Review Collecting<\/h4>\n

IWantTo.Review<\/a> erm\u00f6glicht es Restaurants, mehr Online-Bewertungen zu sammeln, indem individuell gestaltbare Landingpages genutzt werden, die \u00fcber Kommunikation nach dem Besuch oder leicht zug\u00e4ngliche QR-Codes im Restaurant geteilt werden k\u00f6nnen. Das System leitet zufriedene G\u00e4ste gezielt dazu, positive Bewertungen auf \u00f6ffentlichen Plattformen wie Google und TripAdvisor abzugeben, w\u00e4hrend es privates Feedback unzufriedener Kunden erfasst, um interne L\u00f6sungen und Serviceverbesserungen zu erm\u00f6glichen.<\/p>\n

Review Responding<\/h4>\n

Die empfohlene L\u00f6sung kombiniert flexible Antwortvorlagen, die nach Sprache und Sternebewertung konfiguriert werden k\u00f6nnen, mit KI-generierten Antworten, die exakt auf Basis der Vapiano-spezifischen Kundendaten trainiert wurden. Die KI-Antworten k\u00f6nnen einfach angepasst werden. Das sichert die Kontrolle der Teams und erm\u00f6glicht das Hinzuf\u00fcgen einer menschlichen Note f\u00fcr eine authentischere Interaktion mit den G\u00e4sten. Ein solches System erm\u00f6glichte die Anpassung an lokale M\u00e4rkte bei gleichzeitiger Wahrung der globalen Markenkonsistenz.<\/p>\n

Benchmarking<\/h4>\n

Die Vergleichsfunktion erm\u00f6glicht sowohl internes Benchmarking (Vergleich mehrerer Standorte und L\u00e4nder untereinander) als auch externes Benchmarking (gegen\u00fcber Wettbewerbern) und erlaubt es der Firmenzentrale sowie den lokalen Teams, wichtige Kennzahlen \u00fcber mehrere Standorte hinweg zu vergleichen. Gleichzeitig lieferte die branchenspezifische Sentiment-Analyse detaillierte Einblicke in die Zufriedenheitsfaktoren der G\u00e4ste, um gezielt Verbesserungsbereiche zu identifizieren.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/vapiano_iwantto.review.png” alt=”Vapiano Case Study IWantTo-Review Screenshot” title_text=”vapiano_iwantto.review” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset1″ box_shadow_blur=”12px” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/vapiano_review_responses.png” alt=”Vapiano_Case_Study_response_generation” title_text=”vapiano_review_responses” align=”center” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset1″ box_shadow_blur=”12px” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/vapiano_benchmarking.png” alt=”Vapiano Case Study Benchmarking” title_text=”vapiano_benchmarking” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset1″ box_shadow_blur=”12px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” module_id=”anzahl” _builder_version=”4.21.0″ custom_margin_tablet=”10px||10px||true|false” custom_margin_phone=”10px||10px||true|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2024\/10\/VAPIANO_Logo_Transparent_Background.png” alt=”VAPIANO_Logo_Transparent_Background” title_text=”VAPIANO_Logo_Transparent_Background” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n

About<\/h3>\n

Vapiano Global ist eine weltweite Fast-Casual-Restaurantkette mit italienischer K\u00fcche, die sich von einem einzigen Standort in Hamburg im Jahr 2002 zu einem globalen Ziel f\u00fcr kulinarische Erlebnisse entwickelt hat. Mit \u00fcber 155 Restaurants in 32 L\u00e4ndern hat sich Vapiano als f\u00fchrendes Unternehmen in der internationalen Gastronomie etabliert. Bekannt f\u00fcr frische, handgemachte Pasta, Pizza und individuell gestaltbare italienische Gerichte, hat sich die Marke erfolgreich auf vielf\u00e4ltigen Kulturm\u00e4rkten weltweit positioniert.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” module_id=”anzahl” _builder_version=”4.21.0″ custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.21.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”165deg” background_color_gradient_stops=”rgba(0,176,220,0.76) 58%|rgba(250,196,5,0.37) 83%” background_color_gradient_start=”rgba(0,176,220,0.76)” background_color_gradient_start_position=”58%” background_color_gradient_end=”rgba(250,196,5,0.37)” background_color_gradient_end_position=”83%” custom_padding=”104px|32px|80px|32px|false|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”|10px||10px|true|true” border_radii=”on|16px|16px|16px|16px” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,176,220,0.35)” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ header_2_font=”|700|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” header_3_font=”|700||on|||||” header_3_text_color=”rgba(255,255,255,0.66)” header_3_font_size=”14px” header_3_letter_spacing=”4px” header_3_line_height=”1.4em” text_orientation=”center” background_layout=”dark” header_2_font_size_tablet=”33px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Besser werden im Review Management<\/h2>\n

COLLECT. IMPROVE. RESPOND mit re:spondelligent<\/h3>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/respondelligent.com\/de\/pricing\/” url_new_window=”on” button_text=”Mehr erfahren” _builder_version=”4.27.4″ _module_preset=”default” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”0px” button_letter_spacing=”6px” button_font=”Century Gothic Regular|700||on|||||” button_use_icon=”off” custom_margin=”||||false|false” custom_padding=”16px||16px||true|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f4f4f4″ global_module=”47894″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” locked=”off” global_colors_info=”{}”]<\/p>\n

Ziele<\/h3>\n

Review Monitoring<\/a><\/p>\n

Review Analytics<\/a><\/p>\n

Review Responding<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” global_colors_info=”{}”]<\/p>\n

Top Funktionen<\/h3>\n

re:Advisor<\/a><\/p>\n

re:Score<\/a><\/p>\n

Review Widgets<\/a><\/p>\n

Benchmarking<\/a><\/p>\n

Antwortvorlagen<\/a><\/p>\n

KI-Antworten<\/a><\/p>\n

Zertifikate<\/a><\/p>\n

\u00d6ffnungszeiten<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop”]<\/p>\n

Kunden<\/h3>\n

Restaurantgruppen<\/a><\/p>\n

Einzelrestaurants<\/a><\/p>\n

Hotel-Restaurants<\/a><\/p>\n

Hotels<\/a><\/p>\n

Campings<\/a><\/p>\n

Ladenketten<\/a><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”IWTR” _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop”]<\/p>\n

IWantTo.Review<\/h3>\n

Zur \u00dcbersicht<\/a><\/p>\n

aleno-Integration<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop”]<\/p>\n

Ressourcen<\/h3>\n

Studien<\/a><\/p>\n

Kundengeschichten<\/a><\/p>\n

Interviews<\/a><\/p>\n

Anleitungen<\/a><\/p>\n

Ratgeber<\/a><\/p>\n

Vergleiche<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop”]<\/p>\n

Firma<\/h3>\n

\u00dcber uns<\/a><\/p>\n

Preise<\/a><\/p>\n

Career<\/a><\/p>\n

Referral<\/a><\/p>\n

Legal <\/a><\/p>\n

Media<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_font_size=”17px” text_line_height=”1.6em” text_line_height_last_edited=”off|desktop” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop”]<\/p>\n

Firmensitz:<\/h3>\n

re:spondelligent LLC
<\/a>B\u00fcelstrasse 8
6442 Gersau
Schweiz<\/p>\n

\u2706\u00a0+41 41 588 16 62<\/a><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/respondelligent.com\/de\/contact\/” button_text=”Kontakt” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” button_bg_color=”#00b0dc” button_border_color=”#00b0dc” button_border_radius=”6px” button_font=”Century Gothic Regular|600|||||||” button_icon=”||divi||400″ button_border_color_tablet=”#00b0dc” button_border_color_phone=”#00b0dc” button_border_color_last_edited=”on|desktop” box_shadow_style=”none” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”#00b0dc” background_layout__hover_enabled=”on|desktop” background_layout__hover=”light” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#00b0dc”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” custom_margin_tablet=”10px||||false|false” custom_margin_phone=”10px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” min_height=”13px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n

All rights reserved re:spondelligent GmbH, Schweiz<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_social_media_follow icon_color=”rgba(0,0,0,0)” use_icon_font_size=”on” icon_font_size=”18px” _builder_version=”4.16″ _module_preset=”default” text_orientation=”right” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/respondelligent\/” icon_color=”#3b5998″ _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|hover” filter_saturate__hover=”200%” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” url=”https:\/\/twitter.com\/respondelligent\/” icon_color=”#00acee” _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” filter_brightness=”65%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|desktop” filter_saturate__hover=”200%” filter_brightness__hover_enabled=”on|hover” filter_brightness__hover=”100%” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”linkedin” url=”https:\/\/www.linkedin.com\/company\/11070595\/” icon_color=”#0e76a8 ” _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” filter_brightness=”82%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|hover” filter_saturate__hover=”200%” filter_brightness__hover_enabled=”on|hover” filter_brightness__hover=”100%” follow_button=”off” url_new_window=”on”]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”youtube” url=”https:\/\/www.youtube.com\/channel\/UC5viYqQBWs0dDcQyUiwXwdw\/” icon_color=”#c4302b” _builder_version=”4.16″ _module_preset=”default” filter_saturate=”0%” global_colors_info=”{}” filter_saturate__hover_enabled=”on|hover” filter_saturate__hover=”200%” follow_button=”off” url_new_window=”on”]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Entdecken Sie, wie Vapiano das re:spondelligent Review Management System nutzte, um Sternebewertungen, Review-Volumen und die Antwortrate global zu steigern.<\/p>\n","protected":false},"author":2,"featured_media":48563,"parent":33254,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-49767","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nVapiano steigert Bewertungen mit Review Management System<\/title>\n<meta name=\"description\" content=\"Dank des re:spondelligent Review Management Systems steigerte Vapiano Sternebewertungen, Review-Volumen und Antwortrate global.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vapiano steigert Bewertungen mit Review Management System\" \/>\n<meta property=\"og:description\" content=\"Dank des re:spondelligent Review Management Systems steigerte Vapiano Sternebewertungen, Review-Volumen und Antwortrate global.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/\" \/>\n<meta property=\"og:site_name\" content=\"re:spondelligent\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/respondelligent\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-25T06:20:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"486\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@respondelligent\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"27 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/\",\"url\":\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/\",\"name\":\"Vapiano steigert Bewertungen mit Review Management System\",\"isPartOf\":{\"@id\":\"https:\/\/respondelligent.com\/de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp\",\"datePublished\":\"2025-11-24T08:59:01+00:00\",\"dateModified\":\"2025-11-25T06:20:54+00:00\",\"description\":\"Dank des re:spondelligent Review Management Systems steigerte Vapiano Sternebewertungen, Review-Volumen und Antwortrate global.\",\"breadcrumb\":{\"@id\":\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#primaryimage\",\"url\":\"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp\",\"contentUrl\":\"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp\",\"width\":768,\"height\":486,\"caption\":\"How Vapiano Boosted Ratings and Review Volume | Case Study\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/respondelligent.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Success Stories | re:spondelligent\",\"item\":\"https:\/\/respondelligent.com\/de\/success-stories\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Wie Vapiano Bewertungen und Review-Volumen an \u00fcber 155 Standorten steigern konnte\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/respondelligent.com\/de\/#website\",\"url\":\"https:\/\/respondelligent.com\/de\/\",\"name\":\"re:spondelligent\",\"description\":\"Online Review Management and Response Assistant\",\"publisher\":{\"@id\":\"https:\/\/respondelligent.com\/de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/respondelligent.com\/de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/respondelligent.com\/de\/#organization\",\"name\":\"re:spondelligent\",\"url\":\"https:\/\/respondelligent.com\/de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/respondelligent.com\/de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/respondelligent.com\/wp-content\/uploads\/2021\/10\/respondelligent_new_logo.png\",\"contentUrl\":\"https:\/\/respondelligent.com\/wp-content\/uploads\/2021\/10\/respondelligent_new_logo.png\",\"width\":9560,\"height\":1328,\"caption\":\"re:spondelligent\"},\"image\":{\"@id\":\"https:\/\/respondelligent.com\/de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/respondelligent\/\",\"https:\/\/x.com\/respondelligent\",\"https:\/\/www.linkedin.com\/company-beta\/11070595\",\"https:\/\/www.youtube.com\/channel\/UC5viYqQBWs0dDcQyUiwXwdw\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Vapiano steigert Bewertungen mit Review Management System","description":"Dank des re:spondelligent Review Management Systems steigerte Vapiano Sternebewertungen, Review-Volumen und Antwortrate global.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/","og_locale":"de_DE","og_type":"article","og_title":"Vapiano steigert Bewertungen mit Review Management System","og_description":"Dank des re:spondelligent Review Management Systems steigerte Vapiano Sternebewertungen, Review-Volumen und Antwortrate global.","og_url":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/","og_site_name":"re:spondelligent","article_publisher":"https:\/\/www.facebook.com\/respondelligent\/","article_modified_time":"2025-11-25T06:20:54+00:00","og_image":[{"width":768,"height":486,"url":"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_site":"@respondelligent","twitter_misc":{"Est. reading time":"27 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/","url":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/","name":"Vapiano steigert Bewertungen mit Review Management System","isPartOf":{"@id":"https:\/\/respondelligent.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#primaryimage"},"image":{"@id":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#primaryimage"},"thumbnailUrl":"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp","datePublished":"2025-11-24T08:59:01+00:00","dateModified":"2025-11-25T06:20:54+00:00","description":"Dank des re:spondelligent Review Management Systems steigerte Vapiano Sternebewertungen, Review-Volumen und Antwortrate global.","breadcrumb":{"@id":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#primaryimage","url":"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp","contentUrl":"https:\/\/respondelligent.com\/wp-content\/uploads\/2025\/09\/Vapiano-Global-CaseStudy-respondelligent.webp","width":768,"height":486,"caption":"How Vapiano Boosted Ratings and Review Volume | Case Study"},{"@type":"BreadcrumbList","@id":"https:\/\/respondelligent.com\/de\/success-stories\/case-study-vapiano-global\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/respondelligent.com\/de\/"},{"@type":"ListItem","position":2,"name":"Success Stories | re:spondelligent","item":"https:\/\/respondelligent.com\/de\/success-stories\/"},{"@type":"ListItem","position":3,"name":"Wie Vapiano Bewertungen und Review-Volumen an \u00fcber 155 Standorten steigern konnte"}]},{"@type":"WebSite","@id":"https:\/\/respondelligent.com\/de\/#website","url":"https:\/\/respondelligent.com\/de\/","name":"re:spondelligent","description":"Online Review Management and Response Assistant","publisher":{"@id":"https:\/\/respondelligent.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/respondelligent.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/respondelligent.com\/de\/#organization","name":"re:spondelligent","url":"https:\/\/respondelligent.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/respondelligent.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/respondelligent.com\/wp-content\/uploads\/2021\/10\/respondelligent_new_logo.png","contentUrl":"https:\/\/respondelligent.com\/wp-content\/uploads\/2021\/10\/respondelligent_new_logo.png","width":9560,"height":1328,"caption":"re:spondelligent"},"image":{"@id":"https:\/\/respondelligent.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/respondelligent\/","https:\/\/x.com\/respondelligent","https:\/\/www.linkedin.com\/company-beta\/11070595","https:\/\/www.youtube.com\/channel\/UC5viYqQBWs0dDcQyUiwXwdw"]}]}},"_links":{"self":[{"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/pages\/49767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/comments?post=49767"}],"version-history":[{"count":12,"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/pages\/49767\/revisions"}],"predecessor-version":[{"id":49785,"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/pages\/49767\/revisions\/49785"}],"up":[{"embeddable":true,"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/pages\/33254"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/media\/48563"}],"wp:attachment":[{"href":"https:\/\/respondelligent.com\/de\/wp-json\/wp\/v2\/media?parent=49767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}