Your Personal Response Assistant

Outsource responding to your online reviews to a team of professional writers. A perfect response to any kind of feedback.

Response management of your online reviews

Save time

We will respond on your behalf, approve and publish with one click

Better responses

Professional, individual, customised

Multiple languages

Our writers are native speakers of 8 languages

Control in your hands

Give feedback or publish right away

Better customer experience

Improve customer loyalty 

Save time

  • Based on the information you provide us with, we will write individual responses to your online reviews.
  • A response is written within 1 to 3 working days of the review being published.
  • Our service is available 365 days per year, reliable and on time.
  • Publish the response directly from our app via API. All in one click.

Better responses

  • All responses are written by professional writers. Every response is individual and tailored to your business.
  • When we set up your business, we make sure to have all individual information needed to provide outstanding responses. You can think of us as part of your team, your guests will too.
  • The responses are Google-optimised to ensure your business is found in Google Search with the right keywords.
  • We can respond to around 98% of reviews independently, for trickier cases we will ask you.

Multiple languages

In over 90% of cases, we will write a response in the language of the review.

Our writers speak 8 languages (German, English, Spanish, Portuguese, Italian, French, Russian, and Chinese). Talk to your customers in their language and they will love you.

Control in your hands

  • Receive alert notifications if your business gets new responses to publish.
  • The control is always in your hands, you publish the responses on the platforms.
  • You can edit our responses yourself, if needed, or send them back to us for correction.

Better customer experience

By responding to reviews, you show your customers that you care about their opinion.

Dealing with negative reviews can turn bad experiences into outstanding ones. 

We are here to help

Find an answer to the most frequently asked questions below or contact us if you need some help.

Who writes the responses for my online reviews?

We are a team of professionals with different backgrounds in (hospitality) marketing, SEO and languages. We are all very passionate about providing a top-notch customer experience and writing for your business as if we are a part of it! Like that we guarantee to create the best outcome from your responses. You can read all the possible advantages of responses here.

How do we know what to write?

Before we start responding, we talk to you and make sure we understand your business and your individual topics. Thereafter, we make sure all this information is stored in our app and accessible for our writers. 

We have experience from reading and answering countless reviews from different industries and markets and want to share this experience with you.

Are all responses really handwritten and individual?

Absolutely – we write responses to humans from humans. First, we read your review carefully and respond to it. Of course, we’ve got a certain style that should match yours and adapt to local market situations, but the responses are always individual for you.

To which reviews do we respond and starting from when?

We respond to all reviews (positive or negative / long or short) from the platforms you choose when you register. If you would like to have older reviews responded too, please contact us.

Try re:spondelligent app for 1 month for free. No credit card required.