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Comments<\/p>\n
[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Upselling” module_id=”anzahl” _builder_version=”4.16″ width=”77%” width_tablet=”77%” width_phone=”77%” width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”0px||1px|||” locked=”off” global_colors_info=”{}”][et_pb_row admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”DOWNLOAD FREE GUIDE” image=”https:\/\/respondelligent.com\/wp-content\/uploads\/2021\/01\/Ultimate_Guide_Cover_EN.png” alt=”Ultimate_Guide_to_Online_Reviews” content_max_width=”250px” disabled_on=”on|on|off” module_class=”popup” _builder_version=”4.16″ _module_preset=”default” header_font=”Century Gothic Regular||||||||” header_text_align=”center” header_text_color=”#ffffff” body_font=”Century Gothic Regular||||||||” body_text_align=”center” body_text_color=”#ffffff” body_font_size=”12px” body_line_height=”1.5em” background_color=”#00b0dc” positioning=”fixed” position_origin_a=”center_right” position_origin_f=”bottom_right” position_origin_r=”bottom_right” vertical_offset=”0px” horizontal_offset=”0px” z_index=”0″ position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” width=”100%” max_width=”250px” overflow-x=”hidden” overflow-y=”visible” custom_margin=”||0px|0px|false|false” custom_padding=”|0px|10px|0px|false|true” link_option_url=”https:\/\/respondelligent.com\/en\/the-ultimate-guide-to-online-reviews\/” link_option_url_new_window=”on” motion_trigger_start=”bottom” positioning_tablet=”” positioning_phone=”” positioning_last_edited=”on|desktop” overflow-x_tablet=”” overflow-x_phone=”” overflow-x_last_edited=”on|desktop” overflow-y_tablet=”” overflow-y_phone=”” overflow-y_last_edited=”on|desktop” border_radii=”on|5px|5px|5px|5px” border_color_all=”rgba(0,0,0,0)” locked=”off” global_colors_info=”{}” overflow-x__hover_enabled=”on|desktop” overflow-x__hover=”visible” overflow-y__hover_enabled=”on|desktop” overflow-y__hover=”visible”]<\/p>\n
A hands-on guide with actionable tips
and lots of templates to copy & paste.<\/p>\n
[\/et_pb_blurb][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
Guests write reviews for many reasons: they want to share their experience with other readers, thank the business owner, or complain about a certain situation. When they do leave feedback online, they expect a fast response. Most guests expect to hear back from a business in less than 7 days after leaving a review.<\/p>\n
For this post, we have selected examples of review responses that had a major impact on customer experience.<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Title” _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
In the examples below, guests were happy with their experience and posted positive reviews of the restaurants they visited. The owners didn\u2019t only thank the guests for their feedback but also invited them to come back and do something they haven\u2019t done yet.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2020\/08\/Best_examples_Upselling.png” alt=”Example of a response to an online review: Upselling” title_text=”Best_examples_Upselling” align=”center” _builder_version=”4.18.0″ width=”40%” width_tablet=”40%” width_phone=”40%” width_last_edited=”on|phone” module_alignment=”center” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
After reading the management response, the guest came back to try a roast chicken which was suggested by the owner. He then updated his previous review with new feedback.<\/p>\n
Unlike Facebook where there can be a \u201creal\u201d communication between the guests and the owner via Comments or Messenger, on Google, guests can only update their review. And in our experience, this happens quite often.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2020\/08\/Best_examples_Upselling_2.png” alt=”Example of a response to an online review: Upselling” title_text=”Best_examples_Upselling_2″ align=”center” _builder_version=”4.18.0″ width=”40%” width_tablet=”40%” width_phone=”40%” width_last_edited=”on|phone” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
In this example, the guest recommended a bar she liked on Facebook. The business owner responded to her feedback and invited her to visit their Sunday brunch. As a result, the guest asked to book her in for brunch immediately.<\/p>\n
What we see here is that review responses can be used as a powerful marketing tool that helps increase customer loyalty and engagement.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_margin_tablet=”20px||||false|false” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
The review below was originally posted with a one-star rating and no text. The owner asked the guest for some more details about her visit to be able to improve in the future. He also provided an email address to which the guest could write directly to discuss the issue.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2020\/08\/Best_examples_asking_for_more_details.png” alt=”Example of a response to an online review: Upselling” title_text=”Best_examples_asking_for_more_details” align=”center” _builder_version=”4.18.0″ width=”40%” width_tablet=”40%” width_phone=”40%” width_last_edited=”on|phone” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
It turned out that she left a one-star rating by mistake. She liked the owner\u2019s response, and since the overall experience at the restaurant was positive, she updated the review with a top rating.<\/p>\n
This raise from one to five stars can be very significant in Google\u2019s rating and make a difference when guests decide whether or not to visit a restaurant.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_margin_tablet=”20px||||false|false” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
In the next example, a guest complained about the room temperature. The restaurant\u2019s team apologized and tried to provide a solution. The restaurant didn\u2019t try to push back but was very diplomatic and understanding. The response is personal and friendly.<\/p>\n
Also, in this case, the guest updated the review: he was excited to receive a response to his criticism and gave one star more. This example shows that a professionally written management response can turn bad experiences into good ones. The guest\u2019s impression of the restaurant changed and he even would like to come back.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/respondelligent.com\/wp-content\/uploads\/2020\/08\/Best_examples_explaining_the_situation.png” alt=”Example of a response to an online review: Upselling” title_text=”Best_examples_explaining_the_situation” align=”center” _builder_version=”4.18.0″ width=”40%” width_tablet=”40%” width_phone=”40%” width_last_edited=”on|phone” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_margin_tablet=”20px||||false|false” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”204b25c5-5b4b-4698-83ee-f529ef81ea7d” global_colors_info=”{}”]<\/p>\n
Of course, the goal of a restaurant should be to provide outstanding customer experiences on a daily basis. But mistakes happen sometimes, and it\u2019s important to deal with guest feedback smartly.<\/p>\n
re:spondelligent\u2019s Response Assistant<\/a> is a service that allows outsourcing responding to online reviews to a team of professional writers. They will write individual, customized responses in the language of the review, reliably within 1 to 3 working days. Do you want to try? Contact us<\/a>!<\/p>\n Do you have a similar experience with online reviews? Share with us and leave a comment below.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Comments” _builder_version=”4.16″ custom_margin=”30px||||false|false” custom_margin_tablet=”30px||||false|false” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_color=”#ffffff” custom_margin=”||60px||false|false” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|16px|16px|16px|16px” box_shadow_style=”preset1″ box_shadow_blur=”60px” box_shadow_spread=”10px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _dynamic_attributes=”content” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”42px” header_2_line_height=”1.2em” header_2_font_size_tablet=”33px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jb21tZW50X2NvdW50Iiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiIENvbW1lbnRzPC9oMj4iLCJsaW5rX3RvX2NvbW1lbnRzX3BhZ2UiOiJvZmYifX0=@[\/et_pb_text][et_pb_comments show_avatar=”off” show_count=”off” _builder_version=”4.16″ form_field_background_color=”#fafafa” form_field_text_color=”#6d7c90″ form_field_focus_background_color=”#f3f3f3″ meta_font=”|500|||||||” meta_text_color=”#000000″ meta_line_height=”1.6em” body_font=”||||||||” body_text_color=”#6d7c90″ body_font_size=”15px” body_line_height=”1.9em” form_field_font=”|500|||||||” form_field_font_size=”15px” form_field_line_height=”1.6em” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#fac405″ button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”145deg” button_bg_color_gradient_stops=”#fac405 83%|#ffffff 100%” button_bg_color_gradient_start=”#fac405″ button_bg_color_gradient_start_position=”83%” button_bg_color_gradient_end=”#ffffff” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”|700||on|||||” button_use_icon=”off” button_custom_padding=”12px|20px|12px|20px|true|true” border_radii_fields=”on|8px|8px|8px|8px” box_shadow_style_button=”preset1″ box_shadow_color_button=”rgba(250,196,5,0.35)” global_colors_info=”{}” box_shadow_vertical_button__hover_enabled=”on|hover” box_shadow_vertical_button__hover=”16px” button_bg_color__hover_enabled=”off|desktop”][\/et_pb_comments][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" We have selected best examples of responses to online reviews that had a major impact on customer experience. Your response can make a difference.<\/p>\n","protected":false},"author":2,"featured_media":34903,"parent":32987,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-33137","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n