{"id":35691,"date":"2021-04-08T21:55:38","date_gmt":"2021-04-08T19:55:38","guid":{"rendered":"https:\/\/respondelligent.com\/?page_id=35691"},"modified":"2025-06-17T09:33:04","modified_gmt":"2025-06-17T07:33:04","slug":"case-study-vapiano-austria","status":"publish","type":"page","link":"https:\/\/respondelligent.com\/en\/success-stories\/case-study-vapiano-austria\/","title":{"rendered":"Efficient review management across all the channels for VAPIANO Austria"},"content":{"rendered":"

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CASE STUDY AS PDF<\/p>\n

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Executive Summary<\/h3>\n

VAPIANO Austria is a chain of Italian fast-casual restaurants. With 13 locations in Austria, they invest a lot of resources in taking care of customer feedback which they collect across different review platforms, in their own webshop and directly from guests via phone and mail.<\/p>\n

re:spondelligent has tailored its solution to capture all relevant guest feedback and make VAPIANO\u2019s review management process more efficient and insightful.<\/p>\n

Challenges<\/h3>\n

During the COVID-19 pandemic, we have seen a big spike in food takeaway and delivery. As a result, the delivery platforms have gained importance for restaurants. VAPIANO offers delivery through local partners and operates their own takeaway webshop on their website. Therefore, it was essential to collect and manage customer feedback across all the channels.<\/p>\n

VAPIANO was looking for a holistic solution that allows monitoring, analyzing, and responding to guest reviews from multiple sources. The challenge was to integrate customer feedback left in their webshop and during direct communication with guests.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote 1″ module_id=”anzahl” _builder_version=”4.16″ custom_padding=”0px||1px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_5,3_5,1_5″ admin_label=”Zeile” module_id=”anzahl-bewertungen” _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_testimonial author=”Stephi Tacho” job_title=”Marketing & Brand Manager” company_name=”VAPIANO Austria” quote_icon_background_color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” body_font=”Century Gothic Regular||||||||” body_text_color=”#FFFFFF” body_font_size=”18px” author_font=”Century Gothic Regular|700|||||||” author_text_align=”left” author_font_size=”18px” position_font=”Century Gothic Regular||||||||” position_font_size=”18px” company_font=”Century Gothic Regular||||||||” background_color=”#00b0dc” global_colors_info=”{}”]<\/p>\n

\u201cre:spondelligent\u2019s solution could not better meet our needs. It’s a big win for us in marketing but also for the operational teams interacting directly with our guests in the restaurants. We appreciate the flexibility and professionalism of re:spondelligent’s team and the fast and easy implementation.\u201d<\/em><\/p>\n

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Solution offered<\/h3>\n

re:spondelligent has developed an advanced technical solution tailored to VAPIANO\u2019s needs. Apart from collecting and responding to reviews from the major review sites and delivery platforms, it has integration to VAPIANO\u2019s webshop, which allows collecting reviews of takeaway customers and responding to them directly in the app. The response then generates an email to the customer within a pre-defined template. Moreover, VAPIANO\u2019s team is able to add customer feedback received by email or phone to the re:spondelligent\u2019s app. This way it can be saved and integrated into the content analysis.<\/p>\n

VAPIANO Austria has been using re:spondelligent\u2019s online review management software since January 2021.<\/p>\n

Benefits of the solution<\/h3>\n

VAPIANO\u2019s team is managing their online reviews more efficiently. This has freed up a lot of time. Furthermore, the understanding of guests became more holistic and insightful as the team can monitor the development over time in just one click.<\/p>\n

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Goals<\/h3>\n

Review Monitoring<\/a><\/p>\n

Review Analytics<\/a><\/p>\n

Review Responding<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Top Features<\/h3>\n

re:Score<\/a><\/p>\n

Review Widgets<\/a><\/p>\n

Benchmarking<\/a><\/p>\n

Response Templates<\/a><\/p>\n

AI-Responses<\/a><\/p>\n

Certificates<\/a><\/p>\n

Opening Hours<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Customers<\/h3>\n

Restaurant Groups<\/a><\/p>\n

Single Restaurants<\/a><\/p>\n

Hotel Restaurants<\/a><\/p>\n

Hotels<\/a><\/p>\n

Guest Houses<\/a><\/p>\n

Campsites<\/a><\/p>\n

Chain Stores<\/a><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”IWTR” _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

IWantTo.Review<\/h3>\n

Overview<\/a><\/p>\n

aleno Integration<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Resources<\/h3>\n

Studies<\/a><\/p>\n

Success Stories<\/a><\/p>\n

Interviews<\/a><\/p>\n

Guides<\/a><\/p>\n

Expert Tips<\/a><\/p>\n

Product Updates<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” link_font_size_tablet=”” link_font_size_phone=”” link_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Company<\/h3>\n

About us<\/a><\/p>\n

Pricing<\/a><\/p>\n

Career<\/a><\/p>\n

Referral<\/a><\/p>\n

Legal <\/a><\/p>\n

Media<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b371a08f-6354-427c-95c1-c854b326b5de” text_font_size=”17px” text_line_height=”1.6em” text_line_height_last_edited=”off|desktop” locked=”off” global_colors_info=”{}” link_letter_spacing__hover=”1px” link_letter_spacing__hover_enabled=”off|desktop” theme_builder_area=”post_content”]<\/p>\n

Based in:<\/h3>\n

re:spondelligent LLC
<\/a>B\u00fcelstrasse 8
6442 Gersau
Switzerland<\/p>\n

\u2706\u00a0+41 41 588 16 62<\/a><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/respondelligent.com\/en\/contact\/” button_text=”Contact” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” button_bg_color=”#00b0dc” button_border_color=”#00b0dc” button_border_radius=”6px” button_font=”Century Gothic Regular|600|||||||” button_icon=”||divi||400″ button_border_color_tablet=”#00b0dc” button_border_color_phone=”#00b0dc” button_border_color_last_edited=”on|desktop” box_shadow_style=”none” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”#00b0dc” background_layout__hover_enabled=”on|desktop” background_layout__hover=”light” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#00b0dc” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” custom_margin_tablet=”10px||||false|false” custom_margin_phone=”10px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_divider color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” min_height=”13px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#000000″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

All rights reserved re:spondelligent LLC, Switzerland<\/p>\n

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For VAPIANO Austria, re:spondelligent has developed a tailored solution to make their review management process more efficient and insightful.<\/p>\n","protected":false},"author":2,"featured_media":35756,"parent":32987,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-35691","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nEfficient review management for VAPIANO Austria | Case Study<\/title>\n<meta name=\"description\" content=\"For VAPIANO Austria, re:spondelligent has developed a tailored solution to make their review management process more efficient and insightful.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/respondelligent.com\/en\/success-stories\/case-study-vapiano-austria\/\" 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