{"id":44129,"date":"2024-06-04T10:57:41","date_gmt":"2024-06-04T08:57:41","guid":{"rendered":"https:\/\/respondelligent.com\/?page_id=44129"},"modified":"2024-06-20T09:42:44","modified_gmt":"2024-06-20T07:42:44","slug":"gastro-webreview-2024-dubai","status":"publish","type":"page","link":"https:\/\/respondelligent.com\/en\/research\/gastro-webreview-2024-dubai\/","title":{"rendered":"Study of Online Reviews in Gastronomy | &#8220;Gastro WebReview 2024&#8221; Dubai"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Top&#8221; module_id=&#8221;top&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;50px|0px|0px|0px|false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; 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text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">ONLINE REVIEWS STUDY DUBAI<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]\n\t\t\t<!-- START GastroWebReviewDubai2024 REVOLUTION SLIDER 6.5.7 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_48_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_48_1\" style=\"\" data-version=\"6.5.7\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-49\" data-title=\"Homepage\" data-anim=\"ms:600;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/respondelligent.com\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"Homepage\" title=\"Study of Online Reviews in 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global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>The most important findings from the \u00abGastro WebReview 2024\u00bb &#8211; Dubai Edition \ud83c\udde6\ud83c\uddea<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; ul_font=&#8221;|600|||||||&#8221; header_6_font=&#8221;Century Gothic Regular|600|||||||&#8221; header_6_font_size=&#8221;15.5px&#8221; header_6_line_height=&#8221;1.7em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Dubai Mall has the highest guest engagement compared to other malls in Dubai, with an exceptional average of 496.7 reviews per restaurant.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">86.38 % of all restaurant reviews are written in English, underscoring Dubai&#8217;s international appeal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dubai&#8217;s restaurants generally enjoy above-average re:Scores, indicating high levels of customer satisfaction. Restaurants with the best online reputation are in Dubai Hills Mall (re:Score of 89.3).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fine-dining restaurants are rated highest by their guests, whereas pizzerias in Dubai malls have the least favourable reviews.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">90.55% of reviews were positive, with 4 or 5 stars.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">34.3% of reviews received an answer from restaurants, showing a high level of engagement from business owners.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dubai Mall outperformed all the shopping malls in terms of Food, Service, Ambiance, and Facilities. Guests can find the best value for money at Mercato Mall.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Guests emphasise the high food quality, excellent service, and the &#8220;wow&#8221; factor that a beautiful location or the unique presentation of dishes provides. Value for money is the main point of criticism<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#00B0DC&#8221; admin_label=&#8221;Teiler&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-34px|||||&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Introduction&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; _builder_version=&#8221;4.16&#8243; min_height=&#8221;237px&#8221; custom_padding=&#8221;||3px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Introduction<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">The &#8220;Gastro WebReview&#8221; is the most comprehensive qualitative study of the gastronomy industry. Since 2020, it has been conducted yearly for restaurants in the DACH region (Germany, Austria, Switzerland). The study has won wide acclaim, featuring in major European media and publications, as well as prestigious trade magazines and newspapers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2024, the &#8220;Gastro WebReview&#8221; was created specifically for Dubai, one of the world&#8217;s top gastronomy destinations. In this edition, we have focused on the restaurants located in shopping malls. We have analysed over 241,000 online reviews from 945 restaurants across 12 of the city&#8217;s largest shopping malls.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This study provides insights into the dynamic landscape of Dubai&#8217;s gastronomy industry, offering a comprehensive analysis of emerging trends and challenges and uncovering guest preferences and review behaviour. It also reveals the ultimate ranking of the best restaurants in Dubai&#8217;s malls, <span>based on the online reviews written in 2023<\/span>.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#00B0DC&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Contents&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;1px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><b>Contents<\/b><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Number of online reviews and guest origins<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#number-of-review\"><span style=\"font-weight: 400;\">How many reviews does each restaurant receive?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#languages\"><span style=\"font-weight: 400;\">Where do guests come from?<\/span><\/a><\/li>\n<\/ul>\n<p><b>Online Popularity<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#reScore-Dubai\">How good are restaurants in Dubai?<\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#reScore-Dubai-per-mall\"><span style=\"font-weight: 400;\">Where are the best restaurants in Dubai?<\/span><\/a><\/li>\n<li><a href=\"#channel-rescore\"><span style=\"font-weight: 400;\">Which restaurant categories have the best reviews?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#ratings-Dubai\"><span style=\"font-weight: 400;\">How many reviews are positive vs negative?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#responded-reviews\"><span style=\"font-weight: 400;\">How many reviews receive a response?<\/span><\/a><\/li>\n<\/ul>\n<p><strong>Content analysis<\/strong><\/p>\n<ul>\n<li><a href=\"#content-analysis\"><span style=\"font-weight: 400;\">What are guests talking about in Dubai?<\/span><\/a><\/li>\n<\/ul>\n<p><strong>Top themes: Positive and negative<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#hot-topics\"><span style=\"font-weight: 400;\">Which topics do guests mention most frequently in online reviews?<\/span><\/a><\/li>\n<\/ul>\n<p><a href=\"#methodology\"><strong>Study methodology<\/strong><\/a><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#00B0DC&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Number of Reviews&#8221; module_id=&#8221;anzahl&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||1px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Zeile&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Anzahl Bewertungen&#8221; module_id=&#8221;anzahl-bewertungen&#8221; _builder_version=&#8221;4.24.3&#8243; header_2_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><b>Number of online reviews and languages<\/b><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Dubai is known for its culinary diversity and boasts an incredible array of dining venues, from award-winning restaurants to small, pocket-friendly eateries. Receiving consistently positive online reviews certainly helps restaurants to stay ahead of the competition, which is why asking for reviews is a common practice for Dubai&#8217;s restaurants.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Wie viele Bewertungen werden f\u00fcr ein Restaurant geschrieben?&#8221; module_id=&#8221;number-of-review&#8221; _builder_version=&#8221;4.24.3&#8243; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>How many reviews does each restaurant receive?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">In 2023, a restaurant in Dubai received an average of 255.8 reviews. That is higher than in Germany, for example, where a restaurant received an average of 154 reviews. This significant number highlights the importance of online reviews in the gastronomy industry and the dynamic nature of Dubai&#8217;s dining landscape.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"7b98d445-c5a6-4f0f-a37b-af6164ad81f2\" data-type=\"interactive\" data-title=\"re:spondelligent | Number of reviews\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/7b98d445-c5a6-4f0f-a37b-af6164ad81f2\" target=\"_blank\" rel=\"noopener\">re:spondelligent | Number of reviews<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_text admin_label=&#8221;Vergleich mit DE und AU&#8221; _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Dubai Mall leads in terms of the total number of reviews written in 2023 and the average number of reviews per restaurant. With over a hundred thousand reviews spread across the mall&#8217;s restaurants, it boasts an exceptional average of 496.7 reviews per restaurant. This large number of reviews demonstrates the unparalleled popularity of Dubai Mall and reflects its size. As Dubai&#8217;s largest shopping mall, it also has the widest range of restaurants across all shopping malls in the city.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dubai Hills Mall follows Dubai Mall, with an average of 310.3 reviews per restaurant. This number is high for a mall that only opened in 2022 and has half as many restaurants as Dubai Mall. In third place is Dubai Marina Mall. There, a restaurant received an average of 288.6 reviews in 2023.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the other end of the spectrum, Nakheel Mall, Mercato Mall, and WAFI Mall have the lowest guest engagement, with less than 90 reviews per restaurant on average.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Woher stammen die G\u00e4ste?&#8221; module_id=&#8221;languages&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>Where do guests come from?<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; custom_padding=&#8221;||1px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Dubai is home to more than 200 nationalities, with around 85% of the population being expatriates. On top of having a diverse cultural landscape, Dubai is also one of the top holiday destinations in the world. According to the latest data published by Dubai\u2019s Department of Economy and Tourism (DET), in 2023 Dubai hit annual tourism record with 17.15 million overnight visitors. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, it is unsurprising that most reviews are in English. In 2023, English reviews made up 86.38% of those written across Dubai&#8217;s shopping malls. Almost all reviews in City Centre Deira (96.34%) were in English. On the other hand, Mercato Mall had the lowest share of English reviews, at only 70.84%.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Arabic reviews vary considerably across malls. On average, 7.44% of reviews were written in Arabic in 2023. Mercato Mall had the highest share of Arabic reviews among Dubai&#8217;s shopping malls, with 25.85%, and City Centre Deira had the lowest, with only 1.38%.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"a26b2d3a-4933-4dc2-ab4f-4e8fb307c74e\" data-type=\"interactive\" data-title=\"re:spondelligent | Languages\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/a26b2d3a-4933-4dc2-ab4f-4e8fb307c74e\" target=\"_blank\" rel=\"noopener\">re:spondelligent | Languages<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">The other languages included in the top 5 are French, Russian, and German. Their shares range from 1% to 2% across the surveyed malls. The highest degree of language diversity appears in reviews for Dubai Mall. There, the shares of French and German reviews are larger than those in the other shopping malls. Meanwhile, the share of Russian reviews is the highest in Nakheel Mall.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#00B0DC&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;re:Score&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;1px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;re:Score Total&#8221; module_id=&#8221;rescore-total&#8221; _builder_version=&#8221;4.16&#8243; min_height=&#8221;875px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Online-Popularit\u00e4t&#8221; _builder_version=&#8221;4.24.3&#8243; header_2_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><b>Online Popularity<\/b><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Online reviews significantly impact a restaurant&#8217;s image or online popularity. Guests share their opinions online and with a large audience, thus influencing the restaurant&#8217;s reputation. The most important criteria to both guests and search engines are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of reviews and (average) rating<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Timeliness of reviews<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Content of reviews<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Responses to reviews<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Wie gut sind die Restaurants in der Schweiz?&#8221; module_id=&#8221;reScore-Dubai&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>How good are the restaurants in Dubai?<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">The<\/span><a href=\"https:\/\/respondelligent.com\/en\/rescore\/\"><span style=\"font-weight: 400;\"> re:Score<\/span><\/a><span style=\"font-weight: 400;\"> is an online reputation score that objectively measures online popularity. The re:spondelligent algorithm analyses all reviews quantitatively and qualitatively on a scale of 1 to 100 (value &gt;80 is good, &gt;90 very good).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Search engines better find restaurants with a higher re:Score, and potential guests more frequently decide to visit them.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"48e359c2-1782-4553-93bf-d4a031fb9ec6\" data-type=\"interactive\" data-title=\"re:spondelligent | re:Score\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/48e359c2-1782-4553-93bf-d4a031fb9ec6\" target=\"_blank\" rel=\"noopener\">re:spondelligent | re:Score<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">In 2023, all twelve malls had higher than average re:Scores, indicating a generally high level of satisfaction among guests. The city average was as high as 88.2 points out of 100. To compare, this number is higher than the country average in Switzerland (83.6) and Germany (84.4). Such a high score confirms that the city\u2019s dining scene is very competitive, and restaurants strive to maintain excellent reputations with the hope of attracting and retaining guests in a crowded market.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Max &#038; Min re:Score&#8221; module_id=&#8221;max-min-rescore&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Where are the best restaurants in Dubai?&#8221; module_id=&#8221;reScore-Dubai-per-mall&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>Where are the best restaurants in Dubai?<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Dubai Hills Mall had restaurants with the best online reputations. This mall had the highest re:Score of 89.3 in 2023. Dubai Mall lagged by just 0.1 points, standing out due to its exceptionally positive online reviews.<\/span><\/p>\n<p>WAFI Mall had the lowest re:Score of 84.4. Compared to the other shopping malls, restaurants in WAFI Mall received more critical reviews with lower star ratings. Most of its restaurants&#8217; complaints concerned the food quality and portion size relative to price.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; max_width=&#8221;70%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"99031419-66f4-446a-a5c2-2212d3316c98\" data-type=\"interactive\" data-title=\"re:spondelligent | The highest and lowest re:Score\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/99031419-66f4-446a-a5c2-2212d3316c98\" target=\"_blank\" rel=\"noopener\">re:spondelligent | The highest and lowest re:Score<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p>[\/et_pb_code][et_pb_button button_url=&#8221;https:\/\/respondelligent.com\/en\/research\/top-restaurants-dubai-malls-2024\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;The Ultimate Restaurant Ranking in Dubai&#8217;s Malls&#8221; _builder_version=&#8221;4.24.3&#8243; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#fac405&#8243; button_border_color=&#8221;rgba(0,0,0,0)&#8221; button_border_radius=&#8221;15px&#8221; button_font=&#8221;|700|||||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Channel Comparison&#8221; module_id=&#8221;channel-rescore&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Which restaurant categories have the best reviews?&#8221; module_id=&#8221;reScore-Dubai-per-mall&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>Which restaurant categories have the best reviews?<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Dubai&#8217;s shopping malls house different categories of restaurants, from fast food to fine dining. In turn, guests also tend to review such restaurants differently. For example, the service speed is important across the board, whereas for fine-dining restaurants, guests value the ambiance, the location, and the view.\u00a0<\/span><\/p>\n<p>This study revealed that fine-dining restaurants are rated the highest by their guests. With a re:Score of 90 points, they showed the highest level of guest satisfaction. 93% of all reviews written for fine-dining restaurants had 4 or 5 stars. Food, Service, Ambiance, and Facilities are rated higher for fine-dining restaurants than for restaurants in other categories.<\/p>\n<p>Those in the Tea- \/ Coffeehouse \/ Bakery, Caf\u00e9 \/ Bistro, and Bar \/ Lounge \/ Pub categories came second in the re:Score ranking and have almost equally high results. The most negative reviews are for pizzerias in Dubai&#8217;s malls. Their re:Score is 76.9 out of 100 points, and 15.3% of all reviews written for pizzerias have only 1 star. Across all restaurant categories, pizzerias have the lowest marks in service. Guests also complain about the bad food quality and, consequently, poor value for money.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"9a06ac48-3ace-4ae4-b941-19da06a76ead\" data-type=\"interactive\" data-title=\"re:spondelligent | re:Score per channel\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/9a06ac48-3ace-4ae4-b941-19da06a76ead\" target=\"_blank\" rel=\"noopener\">re:spondelligent | re:Score per channel<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Rating&#8221; module_id=&#8221;ratings&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;ratings-Dubai&#8221; _builder_version=&#8221;4.24.3&#8243; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>How many reviews are positive vs negative?<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"react-scroll-to-bottom--css-jdxzd-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-jdxzd-1n7m0yu\">\n<div class=\"flex flex-col text-sm pb-9\">\n<div class=\"w-full text-token-text-primary\" dir=\"auto\" data-testid=\"conversation-turn-793\" data-scroll-anchor=\"true\">\n<div class=\"py-2 px-3 text-base md:px-4 m-auto md:px-5 lg:px-1 xl:px-5\">\n<div class=\"mx-auto flex flex-1 gap-3 text-base juice:gap-4 juice:md:gap-6 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem]\">\n<div class=\"relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto gap-3\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"bc6714f3-5026-4738-887a-80e229ca1ddb\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Guests are mostly positive and award top ratings to the restaurants they visit. In 2023, 90.55% of the restaurant reviews had 4 or 5 stars. This high share of positive feedback indicates widespread satisfaction among diners in Dubai.<\/p>\n<p>1 and 2-star reviews have a share of 6.4%. When leaving negative feedback, guests are more likely to give 1 star.<\/p>\n<p>Having observed guests&#8217; review behaviour over the years, we see a trend that many online reviews are extreme \u2013 either 5 stars or only 1. Reviews in the middle of the rating scale, with 2 or 3 stars, are rare.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;Ratings&#8221; _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"43c135c4-5f5f-4002-9689-73ec74bdf399\" data-type=\"interactive\" data-title=\"re:spondelligent | Ratings\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/43c135c4-5f5f-4002-9689-73ec74bdf399\" target=\"_blank\" rel=\"noopener\">re:spondelligent | Ratings<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Responses&#8221; module_id=&#8221;beantwortete-bewertungen&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Wie viele Bewertungen werden beantwortet?&#8221; module_id=&#8221;responded-reviews&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>How many reviews were responded to?<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Restaurants in Dubai&#8217;s malls respond to, on average, 34.3% of all online reviews. In comparison, European restaurants respond less frequently, with Swiss restaurants responding to 25% of their reviews. Such a high response rate signals that restaurants perceive online reviews to be very important in Dubai.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There is a notable disparity in the response rate across different malls. WAFI Mall leads with the highest response rate, with 76.6%, followed by Mercato Mall, with 54.1%. On the other hand, restaurant guests at Ibn Battuta Mal<\/span><span style=\"font-weight: 400;\">l received responses to their reviews in only <\/span><span style=\"font-weight: 400;\">15.7% of cases.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;Code&#8221; _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; max_width=&#8221;70%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"96b91b61-66e7-465b-a5df-853ce9ad75ef\" data-type=\"interactive\" data-title=\"re:spondelligent | Responded reviews\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/96b91b61-66e7-465b-a5df-853ce9ad75ef\" target=\"_blank\" rel=\"noopener\">re:spondelligent | Responded reviews<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">On average, negative reviews receive responses more frequently than positive ones, but the difference is slight. However, some malls respond to positive reviews more frequently than negative ones, as is the case for Dubai Festival City Mall, Dubai Marina Mall, Mercato Mall, and WAFI Mall.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;Code&#8221; _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; max_width=&#8221;70%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"9d88035f-be76-4047-b8d1-72c222cae044\" data-type=\"interactive\" data-title=\"re:spondelligent | Answered ratings per sentiment\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/9d88035f-be76-4047-b8d1-72c222cae044\" target=\"_blank\" rel=\"noopener\">re:spondelligent | Answered ratings per sentiment<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p>[\/et_pb_code][et_pb_button button_url=&#8221;https:\/\/respondelligent.com\/en\/the-ultimate-guide-to-online-reviews\/&#8221; button_text=&#8221;All tips &#038; tricks including templates for responding to reviews&#8221; button_alignment=&#8221;center&#8221; button_alignment_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;72086845-2ab5-4056-ac32-85749c7c8553&#8243; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_color=&#8221;rgba(0,0,0,0)&#8221; button_border_radius=&#8221;15px&#8221; button_font=&#8221;|700|||||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_divider color=&#8221;#00B0DC&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Inhaltsanalyse&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;1px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Deutschweiz&#8221; module_id=&#8221;inhaltsanalyse-deutschschweiz&#8221; _builder_version=&#8221;4.16&#8243; min_height=&#8221;845px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Inhaltsanalyse&#8221; _builder_version=&#8221;4.24.3&#8243; header_2_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Content analysis<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Online reviews are unstructured textual data. Although they are rich in qualitative insights about guest sentiments and behaviours, they may be difficult to understand and quantify. At re:spondelligent, we use advanced machine learning algorithms to analyse guest sentiments in reviews and assign them to over 40 industry-specific categories, thereby identifying trends and creating actionable insights.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this study, we have summarised the findings into the following five main categories: Food, Service, Ambiance, Facilities, and Value.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is unsurprising that in restaurant reviews, guests primarily comment on food and service. In both positive and negative reviews, feedback about food and service has almost equal shares of approximately 40%.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Wor\u00fcber sprechen die G\u00e4ste in der Deutschschweiz?&#8221; module_id=&#8221;content-analysis&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">What are guests talking about in Dubai?<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Overall, Dubai&#8217;s dining scene boasts high ratings across the board, with an average rating of 4.5+ for Food, Service, Ambiance, and Facilities. The main point of criticism is value for money, which resulted in a relatively low average Value rating of 4.28.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dubai Mall outperformed all the shopping malls in 4 out of 5 categories. It stands out with the highest average ratings in Food (4.56), Service (4.57), Ambiance (4.67), and Facilities (4.67). According to online reviews, guests can find the best value for money at Mercato Mall (4.45).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">City Centre Deira scored lowest in Food (4.34) and Service (4.33) compared to the other malls in the city. Regarding Food, most guests complained about the quality of dishes (being overcooked, undercooked, or lacking flavour) and often mentioned the temperature (food not served hot). Mistakes in orders, staff inattentiveness, and long wait times resulted in lower ratings in Service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WAFI Mall received the lowest Value rating (4.03) across Dubai&#8217;s malls. As described earlier, the discrepancy between the price paid and the quality received in the mall restaurants resulted in the overall low star ratings and re:Score.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"ffd4d0b5-fedf-42da-88a4-1946ec0c8bb7\" data-type=\"interactive\" data-title=\"re:spondelligent | Content analysis\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/ffd4d0b5-fedf-42da-88a4-1946ec0c8bb7\" target=\"_blank\" rel=\"noopener\">re:spondelligent | Content analysis<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hot Topics&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;3px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Hot topics&#8221; module_id=&#8221;top-themen&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Top Themen: Positiv und Negativ&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><b>Top Topics: Positive and Negative<\/b><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Naturally, restaurant guests comment about food and service far more than other aspects, such as ambiance or facilities. The restaurant&#8217;s location or child-friendliness, for example, are usually mentioned only when guests perceive them to be exceptionally good or bad.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Welche Themen werden am h\u00e4ufigsten in Online Bewertungen erw\u00e4hnt?&#8221; module_id=&#8221;hot-topics&#8221; _builder_version=&#8221;4.24.3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Which topics do guests mention most frequently in online reviews?<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><b>Positive mentions:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In Food, apart from overall satisfaction, guests mentioned the wide variety, beautiful presentation, and the freshness of produce. Guests especially appreciated when dietary requirements were catered for, such as when restaurants had vegan and vegetarian dishes available. Drinks are also one of the top 10 most mentioned aspects.<\/span><\/p>\n<p>In Service, guests mentioned valuing the friendliness and professionalism of staff. In particular, the first impression is crucial, when guests are welcomed and seated at the table. The atmosphere and location of a restaurant also play a significant role in the guest experience. Together, they constitute approximately 10% of mentions. Lastly, when the guests are happy, they tend to recommend a restaurant to their friends, family, and other readers online.<\/p>\n<p><b>Negative mentions:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">18.41% of negative mentions are about food quality and taste. In particular, apart from general dissatisfaction with their order, many guests complain about small portions and the food being served cold. Most criticism in service is about the professionalism of staff. Poor training and unhelpfulness are common reasons for bad reviews. With the general standard of customer service being very high, guests have great expectations and feel disappointed when they go unmet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Value for money is closely connected to Food and Service. If those aspects are not on par with guest expectations, the perceived value for money is low. In 13.2% of negative mentions, guests described their experience as &#8220;overpriced&#8221; or &#8220;not worth the money&#8221;.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Waiting time is another common concern for guests who are used to fast service in Dubai. Finally, guests complained about the atmosphere when they found the restaurant to be too crowded, busy, and noisy.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.24.3&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"infogram-embed\" data-id=\"b29bc204-3114-4ed5-82a6-3159b19bc7d3\" data-type=\"interactive\" data-title=\"re:spondelligent | Hot Topics\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\"><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\/b29bc204-3114-4ed5-82a6-3159b19bc7d3\" target=\"_blank\" rel=\"noopener\">re:spondelligent | Hot Topics<\/a><!-- [et_pb_line_break_holder] --><a style=\"color: #989898!important; text-decoration: none!important;\" href=\"https:\/\/infogram.com\" target=\"_blank\" rel=\"nofollow noopener\">Infogram<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_divider color=&#8221;#00B0DC&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Study Design&#8221; module_id=&#8221;methodik&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-27px|||||&#8221; custom_padding=&#8221;0px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; admin_label=&#8221;Study Design&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;rgba(0,0,0,0)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Methodik GWR 2024&#8243; module_id=&#8221;methodology&#8221; _builder_version=&#8221;4.24.3&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; background_color=&#8221;#f4f4f4&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><em>Methodology: Study &#8220;Gastro WebReview 2024&#8221;<\/em><\/h3>\n<p><em><span style=\"font-weight: 400;\">This study was conducted on restaurants in Dubai for the first time.<\/span><\/em><\/p>\n<p><em><span style=\"font-weight: 400;\">For the study, we selected 945 restaurants from the 12 largest shopping malls in Dubai. In total, we analysed over 241&#8217;000 online reviews from the most important review platforms.<\/span><\/em><\/p>\n<p><em><span style=\"font-weight: 400;\">The UAE and Swiss company re:spondelligent conducted this independent study. The results serve to define industry standards and create benchmark values. Furthermore, the study provides insights into guest behaviours, preferences, and expectations. The study is conducted annually.<\/span><\/em><\/p>\n<p><em><span style=\"font-weight: 400;\">Data from this study is free to use, provided the source is indicated and includes a link to this page. If you have questions about this study, don&#8217;t hesitate to <a href=\"https:\/\/respondelligent.com\/en\/contact\/\">contact us.<\/a><\/span><\/em><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#00B0DC&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Comments&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_2,1_4&#8243; _builder_version=&#8221;4.17.3&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.3&#8243; 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