{"id":27712,"date":"2018-05-13T13:30:24","date_gmt":"2018-05-13T11:30:24","guid":{"rendered":"https:\/\/respondelligent.com\/?p=27712"},"modified":"2023-12-07T14:44:18","modified_gmt":"2023-12-07T13:44:18","slug":"google-response-notification","status":"publish","type":"post","link":"https:\/\/respondelligent.com\/en\/google-response-notification\/","title":{"rendered":"Google Response Notification & Google Maps News"},"content":{"rendered":"

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GOOGLE TIPS & TRICKS<\/p>\n

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Google Response Notification & Google I\/O News<\/h1>\n

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Alexander Zaugg<\/strong><\/span>, Founder<\/p>\n

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13 May 2018 (updated 21 November 2018)<\/p>\n

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G<\/span> <\/strong>oogle <\/strong>is investing a lot in their B2B channels (mainly Google Business Profile) to strengthen their position as the most relevant business entry for businesses and customers, naturally highly relevant to hotels and restaurants too. In the last year, we’ve seen new features in the knowledge panel like posts<\/a>, Q&A<\/a>, and\u00a0description<\/a>.<\/p>\n

The next major development is the owner review response notification<\/a>. Google sends out an email notification to the reviewer as soon as the business has posted their response. We are going to show you the new opportunities\u00a0and what it means for your business.<\/p>\n

Furthermore, we introduce you to the latest announcements on Google Maps, which were presented at last week’s developer conference Google I\/O.<\/p>\n

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Google\u00a0Owner Review Response Notification<\/span><\/strong><\/h2>\n

On May, 11 Google started to roll out their new response notification feature. As from now, each author of a review will be notified by email as soon the business owner has posted a response.<\/strong> Until now there wasn’t any kind of notification at all, and a reviewer had to check proactively\u00a0whether his\/her review got a response or not.<\/p>\n

So far, we’ve seen such a notification mainly on Facebook. With this new feature, Google starts to act as an intermediate in your B2C communication, big time.<\/p>\n

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What You Need to Know<\/strong><\/h2>\n

According to Google’s announcement<\/a>, the new function is up and running with immediate effect and for all customer reviews. Google also sends out a notification when a response has been updated.<\/strong><\/p>\n

Although the response is posted immediately, Google built in a 5 minute delay before sending out the notification.<\/strong> Like that, business owners have the chance to make corrections.<\/p>\n

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“Customer expectation of owner responses is about to go up\u201d<\/p>\n

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Which Opportunites and Watchouts Come With the New Feature<\/strong><\/h2>\n

Advantages for all businesses which already respond to customer reviews or plan to:<\/strong><\/p>\n