{"id":42713,"date":"2024-01-23T08:29:29","date_gmt":"2024-01-23T07:29:29","guid":{"rendered":"https:\/\/respondelligent.com\/?p=42713"},"modified":"2024-01-23T09:07:51","modified_gmt":"2024-01-23T08:07:51","slug":"interview-sacher-richard-schark","status":"publish","type":"post","link":"https:\/\/respondelligent.com\/en\/interview-sacher-richard-schark\/","title":{"rendered":"Interview with Richard Schark"},"content":{"rendered":"

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The Sacher is one of the internationally renowned brands, and its Original Sacher-Torte is an absolute must-try for both tourists and locals. Richard Schark, F&B Manager of Hotel Sacher Wien, gives us insights into the world of Sacher and excellent hospitality in this interview.<\/strong><\/p>\n

We discuss with him the significance of online reviews for guests planning a visit to Hotel Sacher Wien. We also delve into the changes in guest relations in the gastronomy industry over the last ten years, the challenges in managing online reviews, and how re:spondelligent can provide support. Additionally, we take a look at industry trends and learn about what Mr. Schark personally pays close attention to when dining at a restaurant.<\/strong><\/p>\n

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About the person:<\/strong><\/p>\n

Richard Schark is the F&B Manager of the renowned Hotel Sacher Wien, one of the most famous luxury hotels in the world. With his many years of experience in the hospitality industry, he helps to maintain the outstanding culinary excellence and first-class service that make the Hotel Sacher Wien a distinctive address for discerning travelers from all over the world.<\/p>\n

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1. Sacher is a globally recognized brand, and trying a Sacher-Torte in Vienna is a must. What role do online reviews play for guests planning a visit?<\/strong><\/p>\n

Online reviews are undoubtedly a hallmark of our business. However, the Sacher brand and the Original Sacher-Torte, along with the tradition behind it, also stand on their own. Undoubtedly, the combination of excellent service, the highest quality, and our online presence attracts guests from around the world to visit us daily.<\/u><\/p>\n

2. Guest relations in gastronomy today versus ten years ago \u2013 what has changed?<\/strong><\/p>\n

Due to the availability of fast communication channels and a public presence, guest relations have become significantly faster and, therefore, more efficient. However, in certain aspects, such as the online segment, it has lost some of its personal touch. The Sacher magic, which is characterized by many aspects of human and individual interaction, is something we continually strive to incorporate into our online communication methods through constant innovations. Over the years, the direct relationship with our guests in-house hasn’t changed; in fact, it has grown stronger. It’s the small details, heartfelt gestures, and excellent service that enchant people every day, driven by our passion. The personal and individual contact that our guests appreciate is what defines us at Sacher.<\/u><\/p>\n

3. What is the biggest challenge for you in managing online reviews, and how does re:spondelligent assist you?<\/strong><\/p>\n

For such a large and renowned brand like ours, the most significant challenge is individually handling each review. Our top priority has always been to enchant our guests through all channels, including online reviews. Therefore, we take the time to assess and respond to every shared feedback. Additionally, individual reviews help us continuously improve. re:spondelligent provides us with an excellent way to gain a better overview of the reviews through various analyses and efficiently process them using predefined components. Consequently, we have more time to create a unique “Sacher experience” from every visit.<\/u><\/p>\n

4. Which trend in the gastronomy industry do you consider overrated or underrated?<\/strong><\/p>\n

Every trend has its justification, purpose, and relevance \u2013 in a specific place and form. For every business, the key is to find the right way to integrate and implement these trends, or even sometimes omit them.<\/u><\/p>\n

5. What do you personally pay close attention to when dining at a restaurant?<\/strong><\/p>\n

That I feel comfortable and can enjoy the evening from start to finish. I try to set aside my work and simply savor the restaurant’s concept.<\/p>\n

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You have already gained an insight into the world of Sacher and learned how online reviews and guest management make a difference.<\/p>\n

If you are interested in trying out our app and taking advantage of the benefits for your restaurant and hotel, create your free trial account today (no credit card required).<\/p>\n

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Which innovations are shaping modern gastronomy? Find out more in our interview with Richard Schark, F&B Manager of Hotel Sacher Wien.<\/p>\n","protected":false},"author":1,"featured_media":42673,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

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Das Sacher z\u00e4hlt zu den international-renommiertesten Marken und seine Original Sacher-Torte ist ein absolutes Muss \u2013 sowohl f\u00fcr Touristen als auch f\u00fcr Einheimische. Hotel Sacher Wien F&B Manager Richard Schark l\u00e4sst uns in diesem Interview in die Welt des Sachers und der exzellenten Gasfreundschaft blicken.<\/strong><\/p>

Wir sprechen mit ihm \u00fcber die Bedeutung von Online-Bewertungen f\u00fcr G\u00e4ste, die einen Besuch im Hotel Sacher Wien planen, sowie die Ver\u00e4nderungen in der G\u00e4stebetreuung in der Gastronomie \u00fcber die letzten zehn Jahre, die Herausforderungen beim Management von Online-Bewertungen und wie re:spondelligent dabei helfen kann. Ausserdem werfen wir einen Blick auf die Trends der Branche und erfahren, worauf Herr Schark pers\u00f6nlich bei einem privaten Restaurantbesuch achtet.<\/strong><\/p>

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Zur Person:<\/strong>
Richard Schark ist der F&B Manager des renommierten Hotel Sacher Wien, einer der bekanntesten Luxushotels weltweit.<\/p>

Mit seiner langj\u00e4hrigen Erfahrung in der Gastronomiebranche tr\u00e4gt er dazu bei, die herausragende kulinarische Exzellenz und den erstklassigen Service zu bewahren, die das Hotel Sacher Wien zu einer unverwechselbaren Adresse f\u00fcr anspruchsvolle Reisende aus aller Welt machen.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.19.2\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_image src=\"https:\/\/respondelligent.com\/wp-content\/uploads\/2024\/01\/richard-schark.jpg\" alt=\"richard schark hotel sacher\" title_text=\"richard schark hotel sacher\" align_tablet=\"center\" align_phone=\"center\" align_last_edited=\"on|desktop\" _builder_version=\"4.21.0\" _module_preset=\"default\" width=\"55%\" border_radii=\"on|70px|70px|70px|70px\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.21.0\" _module_preset=\"default\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_column type=\"4_4\" _builder_version=\"4.19.2\" _module_preset=\"default\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_text _builder_version=\"4.21.0\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]<\/p>

1. Sacher ist eine weltweit bekannte Marke. Eine Sachertorte in Wien zu probieren ist ein Muss. Welche Rolle spielen Online-Bewertungen f\u00fcr die G\u00e4ste, die einen Besuch planen?<\/b><\/u><\/u><\/p>

Online-Bewertungen sind nat\u00fcrlich ein Aush\u00e4ngeschild f\u00fcr unser Unternehmen. Allerdings steht auch die Marke Sacher und die Original Sacher-Torte, sowie die Tradition dahinter f\u00fcr sich. Es macht sicherlich die Mischung aus exzellentem Service, h\u00f6chster Qualit\u00e4t und Online-Auftritt aus, die tagt\u00e4glich G\u00e4ste aus aller Welt auf einen Besuch zu uns zieht.<\/u><\/u><\/p>

2. Guest Relations in der Gastronomie heute und vor 10 Jahren \u2013 was hat sich ver\u00e4ndert?<\/b><\/u><\/u><\/p>

Durch die M\u00f6glichkeit der schnellen Kommunikationswege und des \u00f6ffentlichen Auftritts ist die Guest Relation zwar bedeutend schneller und somit auch effizienter geworden, jedoch verliert sie in gewissen Teilen wie im Online Segment etwas die pers\u00f6nliche Note. Die Sacher-Magie macht in vielen Bereichen die menschliche und individuelle Komponente aus, die wir durch stetige Innovationen immer mehr versuchen auch auf den Online-Kommunikationswegen einzusetzen. \u00dcber die Jahre hat sich die direkte Beziehung zu unseren G\u00e4sten im Haus nicht ge\u00e4ndert, im Gegenteil. Es sind die kleinen Feinheiten, die herzlichen Gesten und der exzellente Service, mit denen wir jeden Tag aufs Neue Menschen verzaubern. Und das aus Leidenschaft. Es ist der pers\u00f6nliche und individuelle Kontakt, den unsere G\u00e4ste im Sacher sch\u00e4tzen und der uns ausmacht.<\/u><\/u><\/p>

3. Was ist die gr\u00f6sste Herausforderung f\u00fcr Sie beim Management von Online-Bewertungen und wie unterst\u00fctzt Sie dabei re:spondelligent?<\/b><\/u><\/u><\/p>

Bei einer so grossen und bekannten Marke wie unserer ist sicherlich die gr\u00f6sste Herausforderung die individuelle Bearbeitung jeder einzelnen Bewertung. Unsere h\u00f6chste Priorit\u00e4t war und ist es zu jeder Zeit, unsere G\u00e4ste auf allen Kan\u00e4len zu verzaubern, so auch hier. Deswegen nehmen wir uns die Zeit, jedes geteilte Feedback zu eruieren und darauf zu reagieren. Ausserdem helfen uns die individuellen Bewertungen, uns stetig weiter zu verbessern. re:spndelilligent bietet uns bei diesem Prozess durch die verschiedenen Analysen eine ausgezeichnete M\u00f6glichkeit einen besseren \u00dcberblick \u00fcber die Bewertungen zu erlangen und diese durch vorgefertigte Bausteine zeiteffizient zu bearbeiten. In Zuge dessen bleibt uns mehr Zeit, aus jedem Besuch bei uns ein einzigartiges \u201eSacher-Erlebnis\u201c zu schaffen.<\/u><\/u><\/p>

4. Welchen Trend in der Gastronomie erachten Sie als \u00fcber- und\/oder unterbewertet?<\/b><\/u><\/u><\/p>

Jeder Trend hat seine Berechtigung, seinen Sinn und Zweck \u2013 an einem bestimmten Ort und in einer bestimmten Form. F\u00fcr jedes Unternehmen muss man nur die richtige Art finden, diese zu integrieren und auch umzusetzen, oder auch einmal auszulassen.<\/u><\/u><\/p>

5. Worauf achten Sie pers\u00f6nlich bei einem Restaurantbesuch ganz genau?<\/b><\/u><\/u><\/p>

Dass ich mich wohl f\u00fchle und den Abend von Anfang bis Ende geniessen kann. Ich versuche meine Arbeit dabei ausser Acht zu lassen und das Konzept des Restaurants einfach zu geniessen.<\/u><\/u><\/p>

[\/et_pb_text][et_pb_cta title=\"re:spondelligent ausprobieren\" button_url=\"https:\/\/app.respondelligent.com\/de\/register\" url_new_window=\"on\" button_text=\"Testaccount erstellen\" _builder_version=\"4.21.0\" _module_preset=\"default\" header_text_color=\"#ffffff\" body_font_size=\"18px\" background_color=\"#00b0dc\" custom_button=\"on\" button_text_size=\"20px\" button_text_color=\"#ffffff\" button_bg_color=\"#fac405\" button_border_color=\"#ffffff\" button_border_radius=\"100px\" button_font=\"||||||||solid\" button_icon=\"T||divi||400\" button_custom_margin=\"15px||10px||false|false\" link_option_url_new_window=\"on\" border_radii=\"on|5px|5px|5px|5px\" border_width_top=\"10px\" border_color_top=\"#00b0dc\" box_shadow_style_button=\"preset1\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p>

Sie haben bereits einen Einblick in die Welt von Sacher erhalten und erfahren, wie Online-Bewertungen und G\u00e4stemanagement einen Unterschied machen.<\/p>

Wenn Sie Interesse haben, unsere App auszuprobieren und die Vorteile f\u00fcr Ihr Restaurant und Hotel zu nutzen, erstellen Sie noch heute Ihren kostenlosen Testaccount (keine Kreditkarte notwendig).<\/p>

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