Online Review Management

Never miss another online review and understand your customers better.

All reviews in one dashboard

Review Monitoring

Collect and monitor reviews

Custom Workflow

Manage locations and users

Responses

Reflect on your response management

Content Analysis

Analyse your customers’ sentiment

Notifications

Receive alert notifications

Review monitoring

Collect online reviews from the review sites that matter the most for your business.

Gain valuable insights into the customer experience.

Review Dashboard

Our dashboard provides visual reports to track reputation scores on different review sites. A monthly overview allows comparing your performance over time and across multiple locations.

Identify overall trends and make suitable action to improve your online reputation.

Review Overview
  • All customer reviews in one place.
  • Use smart filtering options to analyse customer feedback and gather actionable insights.
  • See your original review with one click.
  • Respond directly from the app.

Custom workflow

  • Add multiple locations and create customised groups.
  • Get a better overview and compare the locations with each other.
  • Assign users with different access rights.
  • We want your team to be able to save time and collaborate with maximum efficiency.

Responses

This unique response-analysis shows how many of your online reviews have a management response and what the average response time is. Along with a break down by negative, positive, and neutral online reviews.

Content Analysis

Analyse the content of your online reviews, identify the hot topics and gain business insights to make well-informed decisions.

Categories

Our constantly learning algorithm analyses your customers’ sentiment and provides intelligent insights into what they are giving feedback positively and negatively about. The algorithm is trained on specific vocabulary for hotels, restaurants, and campsites.

With a filtering option, you can filter the content of your online reviews by 40 categories across all the platforms.

Hot topics

Based on the most frequently mentioned words regarding your business, we visualise the Hot Topics. By comparing over a long period of time, you can gain even more valuable insights into your guests’ experiences and expectations.

Notifications

  • Receive alert notifications if your business gets new online reviews.
  • If you are using our response service, we’ll inform you as soon as a response to your review is ready, or in case we need feedback from you.
  • Open the overview with your new online reviews directly from your email and respond to them.
  • Manage notification settings from your dashboard.

We Integrate with 50+ Review Sites

Get the reviews that matter for you and directly respond to them in our app

 
Google
Facebook
TripAdvisor
yelp
OpentTable
zomato
Booking
Hotels
Expedia
AirBnB
 

And many more…

Try re:spondelligent app for 1 month for free. No credit card required.