IMPROVE.
Use actionable customer intelligence to improve your business and rating.
How to improve your business with online reviews?
Listening
Bundle feedback to detect patters and trends.
Analysing
Our AI-powered analysis turns complex data into actionable insights
Benchmarking
Put your own performance into perspective
Action
Identify gaps and close the together with the team
Review Analysis
Best industry-specific content analysis
NLP-powered machine learning algorithms analyse your customers’ sentiment and provide intelligent insights into what they are giving feedback positively and negatively about.
Measure the performance of over 40 categories across all the platforms in the time period of your choice.
Interactive visualisation of hot topics
Based on the most frequently mentioned words regarding your business, we visualise the Hot Topics in a form of a cloud.
Date performance per month and weekday
When was your service rated the best? We give you an overview of your performance per month and weekday in each of the sentiment categories. This granular analysis reveals differences in date performance and helps you identify trends important to your business.
Analyse
See trends
Improve
Review Statistics
Review & rating data
Detailed reports about your performance per platform and language. With flexible date selection, you can track the development of your ratings over time. Quick and easy data exports.
Measure your online reputation with re:Score
Dedicated re:Score statistics allow you to track the development of your online reputation and benchmark multiple locations.
Response performance
How often and fast do you respond to reviews? Set goals and keep track of your responding performance.
Benchmarking
Watch your competition
Add competitors of your choice to your analysis and keep track of their performance.
Create easily rankings and identify gaps in the 1:1 comparison to close them and stay ahead of your competition.
Compare your locations
If you manage multiple locations, compare the performance of all of them. You can group your locations and set your own benchmarks.
Create rankings within your organization and gain an in-depth view of your location’s performance with our 1:1 comparison.
We Integrate with 100+ Review Sites
Get the online reviews that matter for you and directly respond to them in our app
And many more…
