Founded in 2017 in Switzerland with the purpose to change the way businesses manage their online reviews. 

While the core idea to make responding to reviews as intelligent as possible remains, our company grew, and we established in 2022 our new solution that covers ALL aspects of review management: COLLECT. IMPROVE. RESPOND.

Our Management Team

Although our team has different backgrounds, one topic unites us all: striving for the best possible customer experience. 

For our Personal Response Assistant, we work together with a pool of dedicated writers – all of them well-educated, experienced and handpicked. Everyone working at re:spondelligent is passionate about offering (naturally receiving, too) the best possible service.

Portrait Alex Zaugg

Alex Zaugg

Founder & CEO

Portrait Natalia Zaugg

Natalia Zaugg

Founder & CMO

Portrait Markus Welter

Markus Welter

Partner & CTO

Hanspeter Sinzig

Hanspeter Sinzig

Senior Advisor


Aurel Keller

Senior Advisor & Strategy Consultant

Alex has worked throughout the years for several leading companies in the food & beverages industry, developing both customers and brands.

He oversees the company’s strategy and sales activities. See him as your personal troubleshooter and problem-solver.

Natalia has worked for one of the biggest search engines and has international experience in digital marketing.

She takes care of all our marketing activities and makes sure that our customers have the best possible responses to their reviews.

Do you like our dashboard and its features? Well, so do we, and Markus is the one that made it happen.

He is together with his team responsible for our software and oversees the NLP/AI team.

With his multiple years of experience in finance and banking, Hanspeter is the perfect consultant for our company in that field, yet with his on striving for perfect customer care, we can count on him on any topic.

Aurel is our strategy and marketing wizard. He supports the company whenever important decisions are made. Furthermore, he pushes sales and customer experience to a whole new level.

👋  We’d love to get to know you