For Hotel Restaurants
RESTAURANT
REVIEW
MANAGEMENT
Hotel & restaurant reviews in one place.
Management tool for the F&B team.
Consistent guest communication.
Recommended!
Superb wines
Could be better
Long wait time
My favourite
Cozy bar
TRUSTED BY LEADING HOTELS
Review Management for Hotel Restaurants: Integrated Guest Journey for Restaurant Guests
Pre-Stay
New (external) Guests
Present your hotel restaurant as an independent business on Google & Co. and attract new guests.
- Collect authentic guest reviews on Google and Tripadvisor
- Showcase your reviews on your website and Social Media channels
- Make communication with your guests even more efficient
On-Stay
Reviews as a data source
We generate insights for you so that you can personalize the experience for your guests and improve your operations.
- By integrating with your table reservation system, reviews can be assigned to other guest details in a guest profile
- Potential areas for improvement are identified through our industry-specific review analysis
Post-Stay
Encourage and leverage the sharing of experiences
- Automate the review requesting process
- Respond to reviews effortlessly and individually
- Analyse the feedback collected in surveys
- Collect guest data and use it in marketing activities on Google and Social Media
Useful Features for Hotel Restaurants
Content Analysis
Our AI-powered analysis turns complex data into actionable insights
Table reservation systems
New CRM possibilities thanks to the integration with aleno
Benchmarking
Compare yourself internally and with your competitors
AI Responses
Automated individual responses
IWantTo.Review
Review collecting with surveys, tracking possibilities and Social Media integration
Review Statistics
Export and analyse data. Integration via API with, among others, Microsoft Power BI and Google Data Studio
Richard Schark
re:spondelligent provides us with an excellent way to gain a better overview of the reviews through various analyses and efficiently process them using predefined components. Consequently, we have more time to create a unique “Sacher experience” from every visit.
