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Our pricing is as individual as your business. For a single location, plans start at CHF 39 per month (billed annually). For multi-location businesses, we provide custom quotes with volume discounts. You can also start with a 14-day free trial to experience the platform first-hand.

Ready in 5 minutes: Our base setup is so straightforward that you’ll be up and running in minutes.

For a full deployment including the IWantTo.Review Suite (customized landing pages & surveys), as well as the setup of your automated AI responses and Google templates, you only need half a day. You can start immediately on your own or request onboarding from our team.

Our app is designed to be used by hotel and restaurant teams without technical expertise. Most features are easy to use thanks to a user-friendly and intuitive interface. Only optional integrations (e.g., API connections) may require technical setup.

Built exclusively for hospitality businesses. re:spondelligent is purpose-built for the hospitality industry. It is specifically tailored to the unique requirements of restaurants and hotels.

Advanced AI technology tailored to your brand. re:spondelligent delivers industry-specific AI responses that adapt to each business’s unique brand voice. Its system performs sentiment analysis across 40+ hospitality-specific categories, uncovering exactly what drives guest satisfaction and dissatisfaction. Additionally, the integrated personal review assistant (re:Advisor) understands the importance and context of topics, offering actionable insights that support meaningful improvements.

Hospitality-Focused Integrations. re:spondelligent seamlessly connects with key hospitality systems such as table reservation platforms (aleno, Quandoo, Lunchgate) and delivery services. It also integrates with business intelligence tools like Microsoft Power BI and Google Data Studio for deeper analytics.

Beyond standard integrations, re:spondelligent develops custom API connections and supports social media tracking via IWantTo.Review, enabling hotels and restaurants to capture feedback across every guest touchpoint and build a complete marketing ecosystem.

Transparent, efficient, and easy to use. Unlike enterprise tools with complex setups and hidden fees, re:spondelligent provides transparent pricing, fast onboarding, and an intuitive interface designed for busy hospitality teams. It delivers value across the entire organization, from Marketing to Operations to Leadership, ensuring every team benefits from guest feedback insights.

Discover how re:spondelligent stacks up against other reputation management tools:

re:spondelligent vs TrustYou
re:spondelligent vs Yext

re:spondelligent seamlessly connects with your entire tech stack. We support all major review platforms (such as Google, TripAdvisor, Yelp, and Facebook) as well as reservation systems (e.g., aleno, Quandoo, Lunchgate), POS systems, delivery platforms, and BI tools (like Microsoft Power BI).

View the full list of our integrations here.

Yes, and more than ever. For local businesses like restaurants and hotels, reviews are one of the strongest signals that AI tools like ChatGPT, Google Gemini, Perplexity, and others use when recommending businesses. Generally, when it comes to ranking, what works in SEO will also help you rank well in AI tools. This includes:

• Optimized Google Business Profile – Complete, accurate information
• High review volume and quality – Shows credibility and authority
• Local citations – Consistent business information across the web
• External links – Quality backlinks from reputable sources
• Relevant keywords – Natural integration on your website
• Engaging social content – What your customers actually want to see

re:spondelligent helps you excel at the most critical factor: review volume and quality. Our platform makes it easy to generate more reviews, respond strategically across all relevant platforms, and use advanced sentiment analysis to understand what drives your ratings, improving your visibility in both traditional search and AI recommendations.

While Google continues to dominate the search industry, the way guests interact with it is changing. Today, the choice of tool depends heavily on the guest’s search intent and the complexity of their decision:

• Quick Information (Google Search & Maps): For immediate needs or simple facts, guests still rely on traditional search. Someone looking for a “lunch special nearby” or quickly checking a “restaurant’s opening hours” will use Google Search or Maps. Here, speed and accurate local data are key.

• In-depth Research (AI Tools like ChatGPT & Perplexity): For “high-involvement” decisions—such as finding a “3-Michelin-star restaurant for a special anniversary” or a “premium hotel with a specific wellness focus”—AI acts as a digital concierge. These tools analyze thousands of guest reviews to provide tailored recommendations for high-end requirements.

This means it is no longer enough to just be visible on traditional platforms like Google Maps and TripAdvisor. You must also ensure your business information is easily accessible and “trusted” by AI-driven tools.

How re:spondelligent helps: Because both traditional search engines and AI models rely heavily on review data to rank and recommend businesses, managing your online reputation has become essential. re:spondelligent ensures you build and maintain a strong, trustworthy presence wherever guests are searching.

Google Business Profiles (Google Maps ). Most important overall for AI visibility. Used heavily by Google Gemini, ChatGPT (via Bing), Perplexity, and Apple’s new AI features. Google reviews provide structured data (rating, quantity, recency) that feeds directly into AI summaries and local search results.

TripAdvisor. Key for hospitality and restaurant businesses. Data is used by Bing AI, ChatGPT, and other travel-related AI tools.

Yelp. Highly influential in Perplexity, Apple Maps, and Siri’s AI answers.

Facebook / Meta Reviews. Carries less SEO weight but remains visible in AI-generated social summaries and Meta’s own assistant (Meta AI).

Industry-Specific Platforms like OpenTable for restaurants, and Booking.com, Expedia for hotels.

Your Own Website (First-Party Reviews). AI systems crawl and index structured review snippets (Schema.org markup). Displaying verified first-party reviews on your website improves your AI search visibility.

Restaurants and hotels should focus on building a strong presence across these key review platforms. re:spondelligent helps manage all of them, including major delivery platforms that are essential for restaurant visibility. With IWantTo.Review, businesses can easily generate first-party reviews and showcase them on their website, strengthening credibility and improving AI and search ranking performance.

re:spondelligent leverages artificial intelligence to transform how hotels and restaurants manage guest feedback and online reputation. The platform uses AI in several powerful ways:

Proprietary Models Trained on Real Industry Data Unlike generic AI tools, re:spondelligent uses proprietary models specifically trained on authentic hospitality industry data. 

Intelligent Review Analysis AI analyzes thousands of guest reviews across multiple platforms to identify patterns, sentiments, and emerging trends. 

Automated Response Generation Since 2022, re:spondelligent has merged expert review response practices with advanced AI technology. We customize our AI models with the unique attributes, tone of voice, and vocabulary of your business, delivering personalized, multilingual responses for every review.

Sentiment Detection NLP-powered algorithms analyze customer feedback not just for positive or negative sentiment, but also for specific topics tailored to your industry, covering 40+ areas such as food, service, cleanliness, and ambiance, providing actionable insights to help management prioritize improvements.

Predictive Insights re:spondelligent’s re:Advisor represents a significant advancement beyond standard AI summary tools and basic chatbot solutions. re:Advisor understands the importance and context of topics, making intelligent connections between guest comments.

Efficiency Without Losing the Human Touch re:spondelligent uses AI to enhance—not replace—human interaction. The platform helps hospitality professionals work smarter and faster while maintaining authentic, personalized guest communication that builds loyalty.

Trained, Not Generic. We’ve combined our extensive experience in review management with cutting-edge AI, creating a solution specifically trained for review responses.

Tailored to Your Brand. We customize our AI models with your business’s unique attributes, vocabulary, and brand voice. Each response is crafted for the individual review, in multiple languages if needed, ensuring consistency and authenticity in every interaction.

Cost-Effective and Efficient. You don’t need to write a prompt every time. Responses are automatically generated and ready to be published, saving your team time. You remain in control, with the option to edit any response before publishing, combining efficiency with oversight.

Over 95% time savings: A real-world example from Familie Wiesner Gastronomie AG shows that the daily effort for responding to reviews across 35 restaurants was reduced from 5 hours to just 15 minutes. By using automated AI responses and centralized workflows, the time spent on review responses is cut from hours to minutes while maintaining high-quality guest communication.

Learn more in the Case Study with Familie Wiesner Gastronomie AG

Businesses with multiple locations can perfectly mirror their internal processes within re:spondelligent. This means you can add all your restaurants and hotels, organize them into various groups or clusters, and manage access via customizable user rights. This ensures that re:spondelligent is used efficiently across the entire organization, from corporate headquarters to the on-site teams. Furthermore, comprehensive reporting and benchmarking allow you to analyze and optimize performance across all branches.

A negative review often feels like a personal attack, but it is actually one of your greatest marketing opportunities. Statistically, 45% of consumers are more likely to visit a business that responds to negative feedback. To turn a critic into a fan, you should:

• Be polite: Thank the guest and apologize for not meeting their expectations.

• Be objective: Calmly explain the situation to give future guests the full picture.

• Take it private: Provide a phone number or email to resolve the issue off-platform.

• Report fakes: If a review is fraudulent or violates policies, request its removal.

By responding professionally, you build trust and show that you value guest satisfaction. For a detailed guide, read our full article on how to handle negative customer reviews.