Case Studies | re:spondelligent

Case Study: Vapiano Global

Review management at scale for a global restaurant brand with 155+ locations

re:spondelligent helped Vapiano improve ratings, increase review volume, and ensure consistent, high-quality responses across international markets.

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Case Study: Familie Wiesner Gastronomie AG​

Review management for restaurants with multiple locations

re:spondelligent helped FWG save time and get more out of online reviews.

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Case Study: VAPIANO Austria

Efficient review management across all the channels

For VAPIANO Austria, re:spondelligent has developed a tailored solution to make their review management process more efficient and insightful.

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Best examples of responses to online reviews

Real-life examples that have made a difference

When guests leave feedback online, they expect a fast response. We have selected examples of review responses that had a major impact on customer experience.

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Case Study: Zunfthaus Bären by Schefer

Review Management and Response Assistant 

Zunfthaus Bären by Schefer in Einsiedeln is a family-run restaurant, café, and bakery that successfully balances tradition and modernity. They understand the importance of online reviews. With re:spondelligent’s solution, they can efficiently track and analyze their customers’ feedback. The Response Assistant allows them to save a lot of time and focus on the core tasks.

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