Avoid negative reviews.
Optimize your team’s performance.
Respond faster and better.
How good is your business?
Very warm welcome and big room
Bed was too soft
Good check-in, but bed too soft
Central location and friendly team
TRUSTED BY LEADING HOTEL PROFESSIONALS
Avoid negative reviews
Customers are talking about your hotel on hundreds of review sites and social media. We track all the feedback for you.
Stay informed and gain control of your online reviews. We made review management easy.
Some criticism is inevitable, but unjustified 1-star-reviews hurt. How about a solution that could prevent them?
Recover unhappy customers before they share a negative experience publicly, using our review requesting landing pages.
Optimize your performance
Guest feedback is a source of valuable insights that help you become a better business.
Our AI-powered analysis tells you exactly what your guests like and in which areas you can improve your business.
By dealing with what’s important, you improve your operations and achieve better ranking on review sites and OTAs.
But you can watch your competitors too: understand how their business is going and close possible gaps.
Respond faster and better
By responding to online hotel reviews, hoteliers improve customer loyalty and turn bad experiences into outstanding ones.
Whether you let our team of professional writers or our AI-powered response assistant take care of it, you will get ready-to-be-posted responses in the language of the review and tailored to your business.
If you want to respond yourself, benefit from our in-app quality control to ensure high-quality responses across your team and propoerties.
- Search Engine Optimization of your website: we make sure that your customers find you with the right keywords
- Search Engine Marketing: as a certified Google partner, we boost your performance with the help of paid search