re:spondelligent and TrustYou are often used by hotels for centralized reputation management, automating review requests, sentiment analysis, and response workflows across multiple properties. This comprehensive analysis examines both solutions to help you make the right choice for your hospitality business.

What are the advantages of using TrustYou?

Functionality & Reliability. Users report that TrustYou offers reasonable system stability. The platform is described as functional for hoteliers from different departments and backgrounds, with users reporting minimal issues with crashes or system downtime.

Real-Time Analytics & Live Survey Responses. TrustYou excels at providing immediate insights through real-time data collection and analysis, including live survey responses collected during the guest’s stay. 

Sentiment Analysis & Benchmarking. Users appreciate how these screens highlight insights about guest reviews and show how their property performs relative to competitors.

Flexibility in Searching for Information. Users appreciate the flexibility of accessing both numeric and semantic data, making it easy to quickly find the information they need.

Hotel-Focused Integration. TrustYou is specifically designed for hospitality with deep integrations to Property Management Systems.

What are the disadvantages of using TrustYou?

Transparency Issues in Analytics & Scoring. Users report concerns about the lack of clarity in TrustYou’s data processes and scoring methodology, which makes it difficult for properties to fully trust the system’s insights.

User Experience & Interface Limitations. While some users praise TrustYou’s design, others suggest that it could be more user-friendly and intuitive, especially for new users.

Lack of AI Response Personalization. While TrustYou’s AI responses offer operational efficiency, they significantly lack personalization and customization needed to cater to diverse guest preferences and scenarios. This generic approach to automated responses can make hotels appear impersonal to guests.

Premium Pricing Structure. TrustYou’s cost structure presents a significant barrier for many hospitality businesses. The platform’s premium pricing model makes it more suitable for larger properties with substantial budgets rather than smaller, independent hotels.

Why re:spondelligent is the Superior TrustYou Alternative?

Best AI Answers on the Market

Unlike TrustYou’s generic AI responses, re:spondelligent offers the most advanced AI-powered review responses available today. These responses are automatically generated in any language and are industry-specific, tailored exclusively for hospitality businesses. The system goes beyond basic automation by adapting to each business’s unique brand voice, achieving maximum individuality that makes every response feel authentically personal.

Have a look at the example below showcasing a TrustYou response (first) and re:spondelligent response (second) to the same hotel review:

Superior Sentiment Analysis

Through NLP-powered machine learning algorithms, re:spondelligent offers advanced sentiment analysis across 40+ specific categories. This level of detail provides actionable insights, rather than vague metrics, helping hotels and restaurants clearly identify what drives guest satisfaction and dissatisfaction.

Personal Review Assistant 

re:spondelligent’s re:Advisor represents a significant advancement beyond TrustYou’s Summary AI and standard chatbot solutions. Not only does it distinguish feedback as positive or negative, re:Advisor understands the importance and context of topics, making intelligent connections between guest comments. Rather than just reporting that “fondue was negatively rated,” re:Advisor explains exactly why – perhaps due to temperature, preparation method, or service timing – providing more powerful, actionable insights. These detailed analysis strings can be saved for ongoing reference and can be individualized for each user, delivering the deep insights that hospitality businesses need to make meaningful improvements.

Easy-to-Use Platform

re:spondelligent delivers exceptional usability through fast onboarding, intuitive design, and operational efficiency. The dashboard provides clear visibility into all reputation metrics, while advanced filtering options and easy report export capabilities ensure teams can access the information they need quickly. This efficiency translates directly into time savings and reduced training requirements for hotel and restaurant teams.

Hospitality-Specific Integrations

re:spondelligent offers API connections with essential business intelligence tools like Microsoft Power BI and Google Data Studio. More importantly for restaurants, it provides specialized integrations with table reservation systems including aleno, Quandoo, Lunchgate, and other hospitality-specific platforms. 

Additionally, re:spondelligent features smart social media integrations where users who click on IWantTo.Review landing pages can be collected in Google Analytics audiences, which can later be used for targeted social media campaigns, creating a comprehensive marketing ecosystem.

Transparent Pricing & Fast Implementation

Unlike TrustYou’s premium pricing structure and complex sales processes, re:spondelligent offers pricing transparency with no hidden fees or complex tiers. The platform includes a free trial that requires no credit card, allowing hotels and restaurants to experience the full functionality without any upfront commitment.
The contract process is fast and uncomplicated, allowing businesses to get started immediately without lengthy negotiations or misleading sales tactics.

re:spondelligent combines Swiss precision engineering with deep hospitality expertise. Every feature is designed specifically for hotels and restaurants, ensuring that businesses pay only for capabilities they actually need and use.

For hospitality businesses seeking a TrustYou alternative that delivers superior AI responses, clear analytics, and genuine ease of use, re:spondelligent represents a strong choice in reputation management excellence.