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re:Score – Online Reputation Score for Your Business
Natalia Zaugg, Founder
29. October 2018
It’s been said a lot about the importance of online reviews. Whether you like it or not, guests screen your business online before booking. What’s the best and easiest way to evaluate your online reputation and act to improve it? At re:spondelligent, we’ve developed an algorithm that quantifies just how good your online reputation is.
re:Score is your new Online Reputation Score
re:Score is an aggregated score based on review data from your relevant review sites collected in the last 16 weeks and updated weekly. This is a meaningful number measured on a scale from 1 to 100 that can tell you a lot about your digital footprint. Businesses with a higher re:Score are statistically more likely to attract more guests and receive more bookings.
Especially, in gastronomy, there hasn’t been an objective measurement that can be easily tracked and compared in the course of time. With re:Score it became possible to measure your online performance, identify trends and react on them quickly.
Businesses with a good average star rating might have a low review volume with most reviews written a long time ago. Since re:Score is recalculated weekly, it gives a more accurate picture of your online reputation.
“Increase sales and build credibility with smart online reputation management”
re:Score goes beyond assessing single locations
Especially, for a chain of hotels or restaurants, it’s important to have a benchmark and to be able to compare the locations with each other. In re:spondelligent app, you can now choose the locations and see their performance on one graph for an easier analysis. We instantly calculate the aggregated score for the chosen locations and show you the worst and the best rating. This allows you to benchmark your business and see how it stacks up to the competition.
In case you have any questions concerning re:Score or online reputation management in general, feel free to contact us. We’ll aslo be happy to receive your feedback in the comments below.
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About the Author
Natalia is a creative writer at re:spondelligent. She is passionate about helping businesses manage and respond to their customer reviews and loves sharing her industry and marketing knowledge to help brands succeed.