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etting business hours – and even more so keeping them up-to-date across different platforms and your website – is crucial for your restaurant. Updating the business hours for more than one location or different platforms can take a lot of time. With our new feature “Opening hours“, we offer an easy solution to manage your business hours on Google My Business and Facebook directly in the re:spondelligent app.
People are looking for your restaurant online
Nowadays, people looking for information about a restaurant such as address or business hours rely on the internet, especially search engines. So, in Switzerland, for example, Google will be the first source to check the business hours before visiting a restaurant.
Google My Business listing drives not only the local business search results on Google search but also on Google Assistant (voice search) and on maps, therefore, a lot of navigation systems that pull data from Google depend on the correctness of the information in your business listing.
If Google says your business is open, then it’s open. The last thing you want is to disappoint your customers who actually took the time to check your hours, only to find you are closed. Most consumers say they lose trust in a company if their listing information is incorrect. Thus, having incorrect business hours or failing to update your hours for the holidays can result in the loss of customers and therefore revenue.
Although it seems straightforward, unfortunately, many guests must be disappointed every year because the restaurant they wanted to visit is closed, which results in negative online reviews.
Automated solution for managing your restaurant’s business hours
Special opening hours on Google My Business
At the moment, Google doesn’t provide any option for bulk changes other than a spreadsheet upload. In our app, it’s possible to set special hours on Google My Business by picking a start and an end date and publish them for multiple locations at the same time.
Do you have a question about business hours management? Leave a comment below.