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Review List

On the left-side menu, choose Reviews to see your review list. You can choose to see all the reviews that were written about your business or the reviews written on a specific platform.

 1. Filters

You can use filters to pull reviews by rating, re:Score, status, language, difficulty, and date range.
Every review has its own re:Score calculated based on the different criteria and a difficulty score showing how difficult it is to respond to it.  

App_Reviews_Filters

Click on the filter option and choose the value to see an updated list. Use the date range filter to limit the results to data that falls in a certain date range. You can also choose a custom range.

To remove filters click on the blue button on the right.

Tip Combine filters to see concrete results and identify irregularities.

2. Review List

Below the filter options and above the review list, you can see the total number of reviews loaded. Here you can choose the number of reviews you would like to see on the page.

On the right side, there is a search bar that you can use to search for a specific review. Enter a keyword, for example, “Service”, and all the reviews containing “Service” will show up.

You can organize your review list according to your needs. Click on the column headline to sort in ascending or descending order. For example, you can see the reviews with the lowest re:Score by clicking on the Rating. Click on the Review to collapse the review text.

The available Actions on the Reviews page:

App_Actions_Show_Details By clicking on this symbol you can see the complete review and the answer to it
App_Actions_Review_Page Click on this symbol to go to the original review
App_Actions_Business_Page Click on this symbol to go to the business page
App_Actions_Publish_Response Click on this symbol to write and publish a response to the review

Tip Filter by Status is ideal to create a to-do list for yourself and see which reviews require action.

3. Multiple Locations

If you are managing multiple locations, by default, you will see the view for all locations when you log in. To open a specific location or group, click on All locations at the top of the page and then choose the one you would like to see. Alternatively, you can choose the location from the list in the left menu bar.

App_Reviews_Multiple_Locations